Digital Product Expert - Web & Mobile

Mashreq Bank; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Digital Product Expert to oversee the development of new features for its Mobile and Online Banking platforms. The ideal candidate should have a strong background in digital product development, product management, and optimizing customer experiences. Responsibilities include defining product stories, collaborating with cross-functional squads, and ensuring the successful execution of product strategies to enhance customer satisfaction.

Qualifications

• Experience in product management and digital banking.
• Familiarity with customer journey mapping and optimization.
• Ability to define product stories and manage backlogs.

Responsibilities

• Develop new features for mobile and online banking platforms.
• Collaborate with squad members to achieve mission.
• Ensure optimal customer experience through product strategies.

Skills

Digital Product Development

Product Management

Channel Optimization

Customer Experience

Job description

Digital Product Expert has end-to-end responsibility for the development of new features on the Mashreq Mobile and Online Banking platforms; including management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments and is familiar with the relationship between these aspects, with a view to achieving an optimum customer experience.

This concerns a broad specialism regarding the product, channel or market with end-to-end responsibility for the squad's activities. The Customer Journey expert works in a squad within Mashreq’s Digital Studio. Works together with other experts to achieve the squad's mission. Has expertise in the areas of Digital Product Development, product management, marketing, channel and process optimization. Can fulfil the role of Product Owner or Proxy Product owner within a squad. Each squad has one product owner and one proxy product owner. Together they are responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.