Digital Product Expert & Web & Mobile

Mashreqbank PSC; United Arab Emirates; On-site; AED 180,000 - 220,000; Full time

Job summary

A leading financial institution in MENA is seeking a Digital Product Expert responsible for developing features on their Mobile and Online Banking platforms. The role requires managing customer features and driving product strategies to enhance user experience. Candidates should have over 7 years of digital experience, strong skills in Agile methodologies, and banking knowledge. Join a dynamic team that innovates within financial services to deliver superior service to customers.

Qualifications

• 7+ years of experience in digital/agile environments.
• 5+ years of banking experience or understanding of API development.
• Experience in Agile methodologies is essential.

Responsibilities

• Develop and maintain an attractive value proposition for customers.
• Propose and implement improvements to work processes.
• Direct implementation of product strategy and track squad progress.

Skills

Digital/Agile experience

Mobile and Backend API development

Agile methodologies

Leadership skills

Communication skills

Analytical skills

Education

Background in Product, engineering, technology, or UX

Job description

Overview

Digital Product Expert has end-to-end responsibility for the development of new features on the Mashreq Mobile and Online Banking platforms; including management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments and is familiar with the relationship between these aspects, with a view to achieving an optimum customer experience.

This concerns a broad specialism regarding the product, channel or market with end-to-end responsibility for the squad's activities. The Customer Journey expert works in a squad within Mashreq’s Digital Studio. Works together with other experts to achieve the squad's mission. Has expertise in the areas of Digital Product Development, product management, marketing, channel and process optimization. Can fulfil the role of Product Owner or Proxy Product owner within a squad. Each squad has one product owner and one proxy product owner. Together they are responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.

The leading financial institution in MENA. While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Responsibilities

• Applies profound product/ service knowledge to develop and maintain an attractive and compliant value proposition and delivery excellence for customers. Develops, manages, harmonizes and phases out the releases of customer features.
• Deals with the most urgent incidents and improvement needs.
• Proposes and implements structural improvements to work processes, following improvement needs flagged up from within the touch point.
• Uses technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).
• Keeps track of and analyses market and competition developments.
• Weighs up development of new products and services against procurement of possible sub-products.
• Initiates customer research. Designs strategy in the area of products, channels, promotion, pricing, and product and process quality, in keeping with MASHREQ's brand policy and with customer interests as the starting point for their ideal customer journey.
• Translates the strategy into practical policy. Formulates the product, process and channel policy in keeping with assortment policy, IT landscape/architecture, internal and external legislation and regulations, process principles aiming for maximum customer satisfaction and efficiency and the lowest possible cost price.
• Directs implementation of this strategy, tracks squad progress and adjusts wherever necessary in his or her role as a product owner.
• Prioritizes the backlog regarding strategy, customer interests and feasibility in his or her role as product owner and in consultation with the Digital Studio lead. Monitors the planning and timelines to complete backlog items during squad sprints.
• Weighs up the implications of margins, volumes and market shares and sets targets, always keeping customer interests a priority.
• Designs, maps and improves the performance of Customer Journeys through identifying and collecting available CX and data, and translating UX and IT-landscapes.
• Applies marketing and communication practices to develop and maintain an optimal (digital) mix for channel and/or segments performance.
• Has up-to-date knowledge of the business domain and the underlying application architecture plus relevant IT landscape and technologies. Knowledgeable on IT opportunities to support business goals. And is able to translate business solutions into working software by collaborating with IT engineers.
• Provides product information to internal and external parties (such as the press and PR, interbank consultations, internal and external suppliers, consumer and interest groups, industry regulators and the government).

Qualifications

• Minimum of 7 years experience working in digital/agile environments, gathering requirements and translating into user requirements into software engineering experience
• Minimum of 5 years of banking experience, other related project work experience, or demonstration of high level of understanding of Mobile and Backend API development
• Background in Product, engineering, technology, or UX preferred
• Strong knowledge of software development lifecycle
• Experience in Agile methodologies
• Strong negotiation and leadership skills
• Excellent communication and presentation skills with a high degree of comfort in speaking with senior leaders
• Must be a strong collaborator, team player, and individual contributor
• Strong analytical and quantitative skills
• Demonstrated ability to think both strategically and tactically
• Brings a high-energy and passionate outlook to the job and can influence those around them
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace