Digital CX Architect: Elevate Online Customer Journeys

Black Pearl Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in the UAE is looking for a Digital Customer Experience (CX) Specialist to develop and implement strategies for enhancing digital customer interactions. The ideal candidate will have a Bachelor's degree in a relevant field and 2-4 years of experience in digital customer experience management. Responsibilities include optimizing digital channels, utilizing data analytics, and collaborating with IT to integrate new technologies.

Qualifications

• 2 to 4 years of experience in digital customer experience management or a similar role.
• Proficiency in digital analytics tools.

Responsibilities

• Support the design and implementation of digital CX projects.
• Utilize data analytics tools to gather insights on customer behavior.
• Optimize digital channels for usability and engagement.
• Collaborate with IT to integrate new technologies.
• Monitor and report on the performance of digital CX initiatives.

Skills

Project management

Data analysis

Communication skills

Interpersonal skills

Education

Bachelor's degree in Business Administration, Marketing, Information Technology or related field

Tools

Google Analytics

Adobe Analytics

Job description

A recruitment agency in the UAE is looking for a Digital Customer Experience (CX) Specialist to develop and implement strategies for enhancing digital customer interactions. The ideal candidate will have a Bachelor's degree in a relevant field and 2-4 years of experience in digital customer experience management. Responsibilities include optimizing digital channels, utilizing data analytics, and collaborating with IT to integrate new technologies.