Deputy Store Manager

Bulgari; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury retail brand in Abu Dhabi is seeking an Assistant Boutique Manager to drive sales, coach team members, and enhance client experiences. The ideal candidate will have a strong background in luxury business and skills in proactive selling and negotiation. This role involves managing store operations effectively while maintaining high retail standards, and serving as an ambassador for the brand. Candidates should demonstrate excellent interpersonal skills and a keen market awareness for success in a competitive environment.

Qualifications

• Strong knowledge of luxury business and market trends.
• Capable of delivering excellent client experiences.
• Experience in proactive selling and coaching.

Responsibilities

• Drive sales targets and proactive sales initiatives.
• Coach and train team members in customer service and product knowledge.
• Manage store operations and ensure retail standards.

Skills

Knowledge of Luxury business

Selling Skills

Coaching Skills

Conversation Capability

Customer focus

Proactive selling

Negotiation

Job description

Position

Mission

Efficiently assists the Boutique Manager to develop and optimize the boutique's performance and profitability through:

• 1. Business Development
• 2. Team Motivation
• 3. Boutique Operations Excellence
• 4. Clienteling

Act as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo.

Job responsibilities

Main responsibilities

BUSINESS DEVELOPMENT

• Drives own sales target
• Proactive sales inside and outside the boutique
• Have knowledge/curiosity of the market and the competition
• Supports in identifying stock opportunities, trends and elaborate action plan
• Supports as per the Store Manager's request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

TEAM

• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising
• Daily briefing
• Follow ups on team's KPIS

OPERATIONS

• Organize and implement store rotations, shifts and holidays
• Leads and organizes the inventories in liaison with support function teams
• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regard to store maintenance
• Supervises AFFS performance
• Coordinates daily customer service operations
• Ensure the coordination with Mall in regards to mall and police permits
• Supports in identifying stock opportunities and trends
• Make sure all employees adhere to company's policies and guidelines

CLIENTELING

• To deliver excellent client experience
• To elevate clients' experience within the store
• To share and gather ideas on clienteling activities
• Establish and develop relationship with existing clients and engage new customers to the brand
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Address client concerns/disputes/complains assuring the client satisfaction is restored

Profile

• Knowledge of Luxury business
• Selling Skills
• Coaching Skills
• Conversation Capability
• Store procedures and process
• CRM techniques and tools
• Store operation applications
• Customer focus
• Proactive selling
• Initiative
• Negotiation
• Business awareness
• Role competencies