CX Analytics & Compensation Policy Lead

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global e-commerce platform based in the UAE is seeking a Sr. CX Performance Specialist to analyze customer behaviour and optimize compensation strategies. The ideal candidate will have around 5 years of experience in data analytics, strong skills in Excel and Looker, and the ability to collaborate across teams. This role focuses on monitoring KPIs and providing insights to enhance customer experience while maintaining cost efficiency.

Qualifications

• Around 5 years of experience in data analytics or performance management, preferably in e-commerce or CX.
• Experience with financial performance metrics such as retention and refund behaviour is advantageous.
• Able to manage and analyze large datasets.

Responsibilities

• Analyze customer behavior and compensation-related performance metrics.
• Build and maintain dashboards for performance tracking.
• Collaborate with cross-functional teams to ensure efficient compensation strategies.

Skills

Data analysis

Excel proficiency

Critical thinking

Communication skills

Organizational skills

Education

Bachelor’s or Master’s in Business, Data Analytics, Economics, Statistics, or related field

Tools

Excel

Looker

SQL

Tableau

Job description

A global e-commerce platform based in the UAE is seeking a Sr. CX Performance Specialist to analyze customer behaviour and optimize compensation strategies. The ideal candidate will have around 5 years of experience in data analytics, strong skills in Excel and Looker, and the ability to collaborate across teams. This role focuses on monitoring KPIs and providing insights to enhance customer experience while maintaining cost efficiency.