Customer Support Specialist - Rent Now Pay later -RNPL-

Keyper; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A property management technology company in the United Arab Emirates is seeking an Assistant Relationship Manager to enhance customer satisfaction and support onboarding onto the RNPL platform. The ideal candidate will have a Bachelor's degree, experience in customer service, and strong communication skills. Proficiency in Arabic and English is required for this role.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Arabic and English.

Responsibilities

• Respond to customer inquiries on the support channel.
• Assist, educate and onboard customers onto the RNPL platform.
• Coordinate with the verification and credit assessment teams to ensure timely processing.
• Assist in the negotiation and execution of lease agreements.

Skills

Effective communication and relationship management skills

Ability to analyze data and prepare reports

Proficiency in using digital tools and platforms for property management

Strong customer service orientation

Education

Bachelor’s degree in business administration, Real Estate, or a related field

Experience in customer service or administrative roles

Tools

Property management software

CRM systems

Job description

Job description

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

• Respond to customer inquiries on the support channel.
• Assist, educate and onboard customers seamlessly onto the RNPL platform.
• Follow the given process of onboarding tenants onto CRM and liaising with the admin team to ensure necessary documentation is in place.
• Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
• Coordinate with the verification and credit assessment teams to ensure timely processing.
• Assist in the negotiation and execution of lease agreements with tenants and landlords.

Desired Skills:

• Effective communication and relationship management skills.
• Ability to analyze data and prepare reports.
• Proficiency in using digital tools and platforms for property management.
• Strong customer service orientation with a focus on tenant and landlord satisfaction.

Job requirements

Qualifications:

• Bachelor’s degree in business administration, Real Estate, or a related field.
• Experience in customer service or administrative roles within the real estate or property management industry.
• Strong organizational and multitasking skills.
• Proficiency in using property management software and CRM systems.
• Excellent communication and interpersonal skills.
• Attention to detail and strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Arabic and English.