Customer Support Specialist

PULSE; Remote; AED 50,000 - 70,000; Full time

Job summary

A customer support company is seeking a Customer Support Specialist to work fully remotely. The role involves responding to customer inquiries, resolving issues, and managing documentation. Candidates should possess strong communication skills and problem-solving abilities, with prior experience in customer service preferred. This position offers flexibility and opportunities for long-term engagement and career growth within the organization.

Qualifications

• Previous experience in customer service or support roles preferred.
• Ability to manage multiple customer interactions professionally.
• Willingness to learn new tools, products, and workflows.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or support platforms.
• Document customer interactions and resolutions in CRM systems.
• Identify recurring customer issues and provide feedback for improvements.

Skills

Strong written and verbal communication skills

Problem-solving abilities

Comfort with CRM systems

Time-management skills

Tools

CRM systems

Ticketing tools

Job description

Role Overview

We are seeking a dedicated and customer-focused Customer Support Specialist to deliver exceptional support experiences in a fully remote, work-from-home environment. This role is ideal for professionals who enjoy helping customers, solving problems, and supporting business operations through clear communication and efficient issue resolution.

As a Customer Support Specialist, you will serve as a key point of contact for customers, handling inquiries, resolving issues, and ensuring a positive end-to-end customer experience. This role plays an important part in maintaining customer satisfaction, retention, and trust while supporting internal teams with accurate documentation and feedback.

Key Responsibilities

• Respond to customer inquiries via email, chat, phone, or support platforms in a timely and professional manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer issues, questions, and concerns with empathy, clarity, and efficiency
• Document customer interactions, resolutions, and follow-ups in CRM or ticketing systems
• Escalate complex or unresolved issues to appropriate internal teams when necessary
• Follow established workflows, service-level agreements (SLAs), and quality standards
• Identify recurring customer issues and provide feedback to improve processes and service delivery
• Support onboarding, account updates, and general customer requests
• Maintain confidentiality and handle sensitive customer data responsibly
• Collaborate with remote team members to meet performance, quality, and response-time goals
• Contribute to continuous improvement initiatives within customer support operations

Required Qualifications

• Previous experience in customer service, customer support, call center, or help desk roles preferred
• Strong written and verbal communication skills with a customer-first mindset
• Excellent problem-solving abilities and attention to detail
• Ability to manage multiple customer interactions while maintaining quality and professionalism
• Comfort working with CRM systems, ticketing tools, or support platforms
• Ability to work independently in a remote, self-directed environment
• Reliable internet connection and access to a computer suitable for remote work

Preferred Skills And Competencies

• Experience supporting customers in a remote or virtual environment
• Familiarity with live chat, email support, or phone-based customer service
• Ability to remain calm and effective under pressure
• Strong time-management and organizational skills
• Interest in customer experience (CX), support operations, or service excellence
• Willingness to learn new tools, products, and workflows

Work Environment & Details

• Fully remote / work-from-home position
• Flexible scheduling options depending on coverage needs
• Entry-level to mid-level opportunities available based on experience
• Training, documentation, and ongoing support provided
• Opportunity for long-term engagement and career growth

Role Impact & Growth Opportunity

This role supports customers at critical touchpoints by ensuring timely responses, accurate information, and thoughtful resolutions. Over time, Customer Support Specialists may grow into senior support, quality assurance, training, customer success, or operations roles.

Key Skills

Customer Support Specialist, Remote Customer Support, Customer Service Representative, Customer Experience (CX), Help Desk Support, Call Center Jobs, Live Chat Support, Email Support, CRM, Ticketing Systems, Operations Support