Customer Success Representative

Johnson & Johnson; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A global healthcare leader is seeking a Customer Success Representative to join their team in Dubai. The successful candidate will guide surgeons and OR staff on the proper use of their surgery portfolio while ensuring adherence to best practices. They will conduct workshops and support hospital staff with new technologies. Candidates must hold a bachelor's degree in a relevant field and be fluent in Arabic and English, with Spanish being a plus. An understanding of surgical procedures and excellent communication skills are essential.

Qualifications

• Fluent in Arabic and English, Spanish is a plus.
• Knowledge of surgical procedures and wound management.
• Ability to engage confidently in high-pressure environments.

Responsibilities

• Provide on-site guidance to surgeons and OR staff.
• Troubleshoot product-related issues.
• Conduct workshops and clinical training.

Skills

Accountability

Analytical

Customer Centricity

Teamwork

Problem-solving

Data Reporting

Sales Enablement

Education

Bachelor's degree in Health Care/Medical Technology/Customer Behavior

Job description

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function

Sales Enablement

Job Sub Function

Customer Success Management

Job Category

Business Enablement/Support

All Job Posting Locations

Dubai United Arab Emirates

Job Description

Role Title: Customer Success Representative

Role Type: Full-Time

Location: Dubai UAE

Key Responsibilities

• Attend surgeries and provide on-site guidance to surgeons and OR staff on the proper use of Johnson & Johnson Surgery portfolio
• Ensure the safe and effective application of the latest technologies introduced to the Key account.
• Troubleshoot product-related issues and ensure adherence to best surgical practices.
• Conduct workshops in trainings and clinical education sessions for surgical and nursing teams.
• Support hospital staff competency development for new and existing wound closure technologies.
• Participate in professional conferences product launches and training programs.
• Work closely with the sales and marketing teams to identify customer needs and provide clinical support during evaluations and conversions.
• Assist in the introduction of new technologies and support post-launch clinical follow-up.
• Develop and maintain strong long-term relationships with key surgeons nurses and hospital administrators.
• Uphold Johnson & Johnsons Credo values and comply with all internal policies and local regulations.
• Maintain high standards of professionalism and ethical conduct in all interactions.

Requirements

• Minimum Bachelors degree in Health Care/Medical Technology/Customer Behavior or similar.
• A recent graduate with internship experience.
• Professional written and spoken fluency in Arabic & English is essential.
• Professional written and spoken fluency in Spanish is a plus.
• Knowledge of surgical procedures wound management and sterile technique.
• Ability to engage confidently with surgeons and/or staff in high-pressure environments.
• Strong teamwork problem-solving and organizational skills.

Required Skills

• Accountability
• Analytical
• Reasoning
• Customer Acquisition Strategy
• Customer Centricity
• Customer Effort Score
• Customer Intelligence
• Customer Journey Mapping
• Customer Knowledge
• Customer Retentions
• Customer Success Management (CSM)
• Data Reporting
• Data Savvy
• Process Oriented
• Sales Enablement
• Sales Support
• Service Excellence
• Versatility

Required Experience

Unclear Seniority