Customer Success Associate(Arabic Speakers)

TASC Outsourcing; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading outsourcing company in Dubai seeks a Customer Success Associate (Arabic Speakers) to lead client onboarding and enhance customer satisfaction within the SaaS sector. The ideal candidate will have 2–3 years of relevant experience and strong problem-solving skills. The position offers a contract with a salary ranging from AED 7000 to AED 7500.

Qualifications

• 2–3 years of experience in Customer Success or Relationship Management.
• Strong problem-solving abilities and a customer-first mindset.

Responsibilities

• Lead the onboarding process for restaurant partners.
• Collaborate with the Integration Team and Technical Account Managers.
• Serve as the primary liaison between clients and internal teams.
• Provide structured insights to the Product team.
• Partner with Customer Service and Product & Engineering teams.

Skills

Customer Service

Customer success

SaaS

Job description

Overview

• Position- Customer Success Associate(Arabic Speakers)
• Type – Outsourced- 1 year contract
• Salary- AED 7000- AED 7500
• Working days & time (if any): 6 Days
• Mandatory details/Skills (If any) : Customer Service, Customer success, SaaS

Key Responsibilities

• Lead the onboarding process for restaurant partners, ensuring timely and accurate menu configuration, integration setup, and go-live execution.
• Collaborate closely with the Integration Team and Technical Account Managers to understand client requirements, resolve product-related queries, and deliver tailored solutions.
• Serve as the primary liaison between clients and internal teams, capturing restaurant needs, pain points, and feedback to inform product enhancements.
• Provide structured insights to the Product team to support continuous improvement.
• Partner with Customer Service and Product & Engineering teams to ensure swift resolution of issues and maintain high levels of customer satisfaction.

Qualifications & Skills

• 2–3 years of experience in Customer Success, Onboarding, or Relationship Management, preferably within SaaS or the F&B tech industry.
• Strong problem-solving abilities and a customer-first mindset.

Regards

TASC recruitment Team