Customer Sevice Documentation Coordinator

AW Connect; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company located in Dubai is seeking a detail-oriented Customer Service & Documentation Specialist. In this role, you'll handle customer inquiries, prepare shipping documents, and ensure compliance with regulations. You should have at least 1 year of experience in the shipping or logistics industry, along with strong communication skills and proficiency in Microsoft Office. This position offers an opportunity to improve customer service processes in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in shipping, logistics, or freight forwarding.
• Strong knowledge of shipping documentation and industry regulations.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Prepare and verify shipping documents.
• Liaise with freight forwarders and internal teams.

Skills

Excellent communication skills

Customer service orientation

Organizational abilities

Problem-solving skills

Tools

Microsoft Office

Shipping/logistics software

Job description

We are seeking a detail-oriented and customer-focused Customer Service & Documentation Specialist to join our team. This role involves handling customer inquiries, ensuring accurate documentation, and coordinating with internal and external stakeholders to ensure smooth shipping operations.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to shipments, documentation, and schedules.
• Provide prompt and professional support via phone, email, and other communication channels.
• Address and resolve customer complaints, escalating issues when necessary.
• Prepare and verify shipping documents (Bill of Lading, commercial invoices, packing lists, certificates of origin, etc.).
• Ensure compliance with shipping regulations and company policies.
• Maintain accurate records of all transactions and communications.
• Liaise with freight forwarders, carriers, customs agents, and internal teams to ensure timely and accurate shipments.
• Track shipments and provide status updates to customers.
• Assist in resolving any shipping or documentation discrepancies.
• Identify opportunities to improve customer service and documentation efficiency.
• Assist in developing and updating standard operating procedures for documentation processes.

Requirements

• Minimum 1 year of experience in the shipping, logistics, or freight forwarding industry.
• Strong knowledge of shipping documentation, Incoterms, and industry regulations.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and shipping/logistics software.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work in a fast‑paced environment and manage multiple tasks.

Preferred Qualifications

• Experience working with freight forwarders, customs brokers, or shipping lines.
• Familiarity with import/export regulations and trade compliance.
• Additional language skills are a plus.

Required Experience

IC