Customer Service Representative

PULSE; Remote; AED 60,000 - 120,000; Full time

Job summary

A testing and inspection organization is seeking a Customer Service Representative responsible for managing pricing inquiries and requests for quotes from customers. This role emphasizes proactive engagement with customers and supporting sales processes. Ideal candidates will have at least 3 years of customer service experience, strong communication skills, and proficiency with Microsoft applications. The company values a people-first approach and offers significant opportunities for professional growth.

Qualifications

• Minimum of 3 years of customer service experience; quoting or RFQ experience strongly preferred.
• Strong communication skills with the ability to engage customers professionally.
• Ability to perform basic calculations related to pricing.

Responsibilities

• Handle pricing inquiries and RFQs for standard products and services via phone and email.
• Act as a liaison between customers and internal teams for issue resolution.
• Maintain accurate records in the CRM system.

Skills

Customer service experience

Strong written and verbal communication

Problem-solving skills

Proficiency with Microsoft applications

Ability to manage multiple priorities

Tools

Microsoft Word

Microsoft Excel

CRM platforms

Job description

Role Overview

One of our clients is seeking a Customer Service Representative (CSR) who will be primarily responsible for handling straightforward pricing inquiries and requests for quotes (RFQs) from customers via email and phone. This role also includes following up on pending or issued quotations and supporting customers throughout the early stages of the sales and service process.

The Customer Service Representative may also identify new sales opportunities through proactive questioning to maximize customer engagement and account penetration. The ideal candidate is customer-focused, action-oriented, approachable, and patient, with the ability to manage multiple priorities effectively.

Key Responsibilities

• Handle pricing inquiries and RFQs for standard products and services via phone, email, and virtual communication tools
• Qualify customer needs, build relationships, and support solution development and quote presentation
• Follow up on pending and issued quotations to support timely conversion
• Proactively engage customers to identify current and future service needs
• Act as a liaison between customers and internal teams to ensure clear communication and issue resolution
• Manage ongoing customer relationships and support account growth
• Obtain pricing and lead times using standard price lists and internal resources
• Assist in resolving customer issues or complaints in collaboration with internal departments
• Process sales documentation, including quotes, invoices, and customer status updates
• Respond to customer requests for information such as shipping details or delivery timelines
• Maintain accurate records in the CRM system, including contact details, activity logs, and communications
• Support sales goals by converting opportunities and expanding existing accounts
• Build and maintain knowledge of service offerings through training and coaching
• Ensure compliance with internal policies, ethical standards, and applicable laws and regulations

Skills & Qualifications

• Minimum of 3 years of customer service experience; quoting or RFQ experience strongly preferred
• Ability to read and interpret customer quotes, contracts, specifications, and related documentation
• Strong written and verbal communication skills with the ability to engage customers professionally
• Ability to perform basic calculations, including discounts, pricing adjustments, and proportions
• Strong problem-solving skills and ability to resolve practical customer issues
• Ability to interpret instructions and information provided in written, verbal, or visual formats
• Proficiency with Microsoft applications and CRM systems (Word, Excel, and CRM platforms)
• Ability to remain calm and effective under pressure while managing deadlines and competing priorities
• Strong interpersonal skills with the ability to build trust and rapport with customers
• Experience supporting proposal development, cost estimates, and customer requirements is a plus

Company Overview

We are a rapidly growing organization operating in the testing, inspection, and certification space, supporting customers across a wide range of industries. Their work helps ensure products, materials, and services are safe, compliant, and fit for purpose throughout the entire lifecycle—from research and development through production and market access.

Despite a global footprint, the organization fosters a collaborative, people-first culture that values accountability, professional growth, and high standards of quality. Their work plays a meaningful role in creating safer outcomes for industries and communities worldwide.

Equal Opportunity Statement

We are committed to equal opportunity and consider all qualified applicants based on objective, job-related criteria. Reasonable accommodations are available upon request.