Customer Service Representative

Avery Dennison Smartrac; Dubai; On-site; AED 45,000 - 60,000; Full time

Job summary

A global materials science company is seeking a Customer Service Representative in Dubai. Responsibilities include managing accounts, ensuring order fulfillment, and providing customer support related to products and services. The ideal candidate must have a degree or equivalent diploma and 2-3 years of experience in customer service. Strong communication and organizational skills are essential. This is a full-time position offering the opportunity to champion customer needs and improve service responsiveness.

Qualifications

• 2-3 years in Customer Service or related experience is a plus.
• Good written, verbal and telephone communication skills.
• Detailed oriented and good follow-up skills.

Responsibilities

• Manage accounts in terms of order processing and follow up.
• Provide customer service regarding the company's products.
• Investigate and resolve customer complaints.

Skills

Customer service

Communication skills

Data entry

Organizational skills

Problem-solving

Education

Degree or Equivalent Diploma

Tools

Microsoft Office

Job description

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $ billion. Learn more at .

Job Description

REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to:

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
• Provides telephone customer service regarding the company's services and/or products.
• Identifies customer's needs and determines appropriate action
• Promotes and sells the company's products or services.
• Investigates and resolves complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluates and resolves customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorizes credit memos/refunds within policy and according to established procedures.
• Implement account service strategies.
• Principal liaison with marketing and sales for assigned customers.
• Implementation of marketing programs for assigned accounts.
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team members when workload makes this necessary.

Qualifications

• Degree or Equivalent Diploma required.
• 2.–3 years in Customer Service or related experience is a plus.
• Good written, verbal and telephone communication skills.
• Good data entry and organizational skills. Detailed oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office and function specific software.
• Partner with Inside Sales to assist in achieving sales goals.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.