Customer Service Manager: Logistics & Client Success Lead

Le Chene; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company is seeking a Customer Service Manager to oversee operations in the UAE. The successful candidate will lead customer service delivery and handle key resolutions, maintaining high service standards and client relationships. Applicants should have at least 4 years of experience in customer service or logistics, with fluency in Chinese and English. Strong communication and organisational skills are crucial for this role.

Qualifications

• Minimum 4 years of customer service or logistics experience.
• Fluency in Chinese and English is mandatory.
• Strong communication and organisational skills required.

Responsibilities

• Lead customer service delivery and coordination.
• Manage customer enquiries and issue resolution.
• Liaise with warehouse transport and operations.
• Maintain service standards and client relationships.

Skills

Customer service experience

Fluent in Chinese

Fluent in English

Strong communication skills

Organisational skills

Job description

A logistics company is seeking a Customer Service Manager to oversee operations in the UAE. The successful candidate will lead customer service delivery and handle key resolutions, maintaining high service standards and client relationships. Applicants should have at least 4 years of experience in customer service or logistics, with fluency in Chinese and English. Strong communication and organisational skills are crucial for this role.