Customer Service Manager: Lead Patient Experience & Team Growth

Rightangled; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic online pharmacy in Dubai is looking for a Customer Service Manager to lead their customer service team. This role focuses on improving customer satisfaction and loyalty by overseeing service operations and implementing effective policies. Candidates should have proven experience in customer service management, strong leadership skills, and a passion for exceptional customer service. Médetone offers a competitive salary and a collaborative team culture.

Benefits

Competitive Salary

A Collaborative and Inclusive Team Culture

Pension Scheme

Employee Discounts on Healthcare Products

Professional Development Opportunities

Qualifications

• Proven experience in a customer service management role, ideally within healthcare or e-commerce.
• Strong leadership and team management skills.
• Passion for delivering exceptional customer service.

Responsibilities

• Lead and mentor a team of customer service representatives.
• Develop and implement customer service policies.
• Monitor team performance and conduct reviews.

Skills

Customer Focus

Leadership Skills

Analytical Skills

Communication Skills

IT Proficiency

Adaptability

Tools

CRM systems

Microsoft Office applications

Job description

A dynamic online pharmacy in Dubai is looking for a Customer Service Manager to lead their customer service team. This role focuses on improving customer satisfaction and loyalty by overseeing service operations and implementing effective policies. Candidates should have proven experience in customer service management, strong leadership skills, and a passion for exceptional customer service. Médetone offers a competitive salary and a collaborative team culture.