Customer Service Executive - Arabic Speaker

Entertainer Fz; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital company in Dubai seeks a Customer Service Executive to be the first point of contact for customers. This role involves providing effective support via live chat, social media, email, and phone while addressing inquiries from both B2C and B2B customers across the UAE, KSA, and Singapore. Ideal candidates will have prior customer service experience, excellent communication skills in English and Arabic, and the ability to manage complex situations effectively. Competitive salary and benefits are offered.

Benefits

Competitive salary and benefits

Opportunities with a dynamic and innovative company

Contribution to a well-known UAE brand's success

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to work independently and take initiative.

Responsibilities

• Respond to customer inquiries via live chat, social media, email, and phone.
• Identify and resolve customer concerns, escalating when necessary.
• Maintain up-to-date knowledge of services including F&B offers and activities.

Skills

Customer service experience

Excellent English communication

Excellent Arabic communication

Problem-solving skills

Ability to handle challenges

Professionalism under pressure

Independence and initiative

Microsoft Word proficiency

Microsoft Excel proficiency

Microsoft Outlook proficiency

Job description

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100 digital datadriven tech company providing firstrate offers across renowned dining leisure entertainment and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and thats why we are passionate about creating unforgettable experiences for our customers partners and employees.

About the Role

As a Customer Service Executive you will be the first point of contact for our customers ensuring they receive prompt and effective support. You will handle inquiries from across the UAE KSA and Singapore via live chat, social media, email and phone. Your role is to assist both B2C and B2B customers resolve issues efficiently and provide knowledgeable guidance on our services.

As a Customer Service Executive you will:

• Respond to customer inquiries via live chat social media email and phone.
• Assist both individual (B2C) and business (B2B) customers.
• Identify and resolve customer concerns escalating when necessary.
• Act as a liaison between customers and internal departments to ensure smooth issue resolution.
• Maintain up-to-date knowledge of our services including F&B offers hotels local attractions and activities.

Experience & Skills Required

• Previous customer service experience in a fastpaced environment.
• Excellent written and spoken English & Arabic.
• Strong communication and problemsolving skills.
• Ability to handle challenges understand customer needs and manage complex situations.
• Remain calm and professional under pressure.
• Ability to work independently and take initiative.
• Proficiency in Microsoft Word Excel and Outlook.
• Working days: Sunday to Friday (with Monday and Tuesday off).
• Nightshift working hours.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• A chance to contribute to the success of a wellknown UAE brand.

Required Experience

Manager