Customer Service Executive

IIQAF; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable travel and tourism company in Dubai is seeking a Customer Service Executive to provide exceptional support in managing flight bookings, hotel reservations, and more. The ideal candidate should have proven experience in customer service and knowledge of GDS systems. Key responsibilities include handling client inquiries, assisting with travel arrangements, and ensuring customer satisfaction. Work in a professional environment with opportunities for career development and a competitive salary ranging from AED 6,500 to 7,500 per month.

Benefits

Career development opportunities

Professional and supportive work environment

Qualifications

• Proven experience as a Customer Service Executive, Travel Consultant, or Ticketing Agent.
• Multilingual skills (Arabic/English) are an advantage.

Responsibilities

• Handle inbound and outbound client inquiries regarding travel, tours, and bookings.
• Assist with flight reservations, hotel bookings, tour packages, and visa guidance.
• Resolve customer complaints, cancellations, and refund requests professionally.
• Maintain accurate reservation records and client data in travel management systems.
• Collaborate with travel agents, airlines, and hotels to provide the best services.
• Meet monthly customer satisfaction and service targets.
• Ensure compliance with UAE tourism regulations and company policies.

Skills

Customer-oriented

Strong communication skills

Problem-solving ability

Attention to detail

Multitasking in fast-paced environment

Tools

GDS systems (Amadeus, Sabre, Galileo)

Job description

Location: Dubai, UAE

Industry: Travel & Tourism

Job Type: Full-Time

Salary: AED 6,500 – AED 7,500 per month

Job Overview

IIQAF Group is seeking a professional and customer-focused Customer Service Executive to provide exceptional support to our clients in the travel and tourism sector in Dubai. The role involves managing flight bookings, hotel reservations, travel inquiries, and client support, ensuring a seamless and satisfying customer experience.

This position is ideal for candidates searching for Customer Service Executive jobs in Dubai, Travel Customer Support UAE, Travel Consultant roles, or Tourism Service Executive positions.

Key Responsibilities

• Handle inbound and outbound client inquiries regarding travel, tours, and bookings
• Assist with flight reservations, hotel bookings, tour packages, and visa guidance
• Resolve customer complaints, cancellations, refund requests professionally
• Maintain accurate reservation records and client data in travel management systems
• Collaborate with travel agents, airlines, and hotels to provide the best services
• Meet monthly customer satisfaction and service targets
• Ensure compliance with UAE tourism regulations and company policies

Required Skills & Qualifications

• Proven experience as a Customer Service Executive, Travel Consultant, or Ticketing Agent
• Knowledge of GDS systems (Amadeus, Sabre, Galileo) preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to multitask in a fast-paced travel environment
• Customer-oriented with attention to detail and accuracy

Preferred Qualifications

• Experience working in travel agencies, airlines, or tourism companies in Dubai
• IATA or travel certification (advantage)
• Multilingual skills (Arabic/English)

Why Join IIQAF Group

• Competitive salary: AED 6,500 – AED 7,500 per month
• Work with a reputable travel and tourism company in Dubai
• Career development opportunities in customer service, travel consultancy, and reservations
• Professional and supportive work environment