Customer Service Executive

Agile Consultants; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Ajman is seeking a Customer Service Executive to support customer inquiries and coordinate shipments. The ideal candidate should have 1–2 years of customer service experience, preferably in logistics, and strong communication skills. Responsibilities include maintaining customer records, delivering accurate information regarding shipments, and resolving service issues. If you are detail-oriented and client-focused, this role may be the right fit for you.

Qualifications

• 1–2 years of customer service experience, preferably in logistics.
• Basic computer literacy and ability to use internal systems.
• Must possess a family book.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Provide accurate information about shipments and delivery schedules.
• Coordinate with internal teams for timely processing and delivery.
• Maintain and update customer records in the company system.
• Assist in resolving complaints and service issues.

Skills

Strong communication skills

Interpersonal skills

Client-focused attitude

Attention to detail

Problem-solving ability

Job description

Overview

Job Code: 106/001/080
Industry: Logistics

Job Brief

We are seeking a Customer Service Executive to join our logistics operations in Ajman. The role involves supporting customers with inquiries, coordinating shipments, and ensuring the timely and accurate delivery of logistics services. The ideal candidate will have prior experience in customer service and a client-focused attitude.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Provide accurate information about shipments, delivery schedules, and services.
• Coordinate with internal teams to ensure the timely processing and delivery of orders.
• Maintain and update customer records in the company system.
• Assist in resolving complaints and service issues promptly.
• Support operational and administrative tasks related to logistics services.

Qualifications

• 1–2 years of customer service experience, preferably in logistics or related sectors.
• Strong communication and interpersonal skills.
• Client-focused with attention to detail and problem-solving ability.
• Basic computer literacy and ability to use internal systems.
• Must possess a family book.