Customer Service Associate

Alabbar Enterprises & ANOTHER; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail group in the UAE is looking for a Customer Service Associate (CSA) to ensure high standards of customer interaction. This role involves greeting customers, providing excellent service, operating as a cashier, and maintaining store organization. Candidates should have previous experience in retail and strong communication skills. The position offers salary and career growth opportunities in a supportive work environment.

Benefits

Supportive and friendly team

Career growth opportunities

Competitive salary and benefits

Qualifications

• 1-2 years of experience in Chocolate, Food Retail or Food & Beverage industry.
• Fluency in English.
• 1-2 years of experience in a similar role.

Responsibilities

• Provide high standards of Customer Service including gift wrapping.
• Greet customers promptly and politely.
• Guide customers throughout the store.
• Operate as a cashier with accurate money handling.
• Keep the shop floor clean and attractive.
• Report theft incidents and maintain attendance.

Skills

Customer service skills

Communication skills

Cash handling

Visual merchandising

Education

High School Diploma or equivalent

Job description

Location

Dubai or Abu Dhabi

Full time

ONSITE

Job Description

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella. An entity with lifestyle and retail endeavours and a passion for distinction - moments – growth. Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests. The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.

Job Summary

Customer service associate (CSA) job requires a high level of customer interaction and should have good customer facing and communication skills. Responsible for providing the highest standards of Customer service, provides excellent customer satisfaction. Apart from selling, CSA are also responsible for the stocking, visual merchandising, ordering of merchandise and related administrative duties.

Job Responsibilities

• Primarily responsible for providing high standards of Customer Service which includes gift wrapping and provide after sales service.
• Responsible for greeting all customers promptly and politely as they enter the store and ensure to follow the customer service standards.
• Guide customers throughout the store or to the specific area as per customer requests.
• Find out the specific needs of each customer that enters the store.
• Operate as a cashier. It should be each employee’s goal to use the POS machine without error and to be consistently accurate in money handling.
• Ensure to keep the shop floor clean and tidy. As well as tidying up, you’ll be restocking goods when they’re selling out, and ensuring they’re attractively displayed as per brand guidance, particularly if it’s in a sale or on offer.
• Work towards reducing incidence of theft, shop lifting, and alert manager in any case of such.
• Ensure Grooming standards guidelines followed as per brand standards.
• Ensure to meet high-level of Attendance and Punctuality.
• Receiving and storing the delivery of large amounts of stock Reporting discrepancies and problems to the supervisor, stocking shelves with merchandise, check stock daily to ensure that all products are adequately stocked and available for customers.
• This includes unloading and movement of material from the goods carrier to the back store and from the back store to the shop. If stock is not currently available offer to put the customer’s name on the wish list, call them when stock arrives.
• Maintain a clean and well-organized back- stock area including staff break area.
• Follows FIFO (First In First Out) all the time.

Job Requirements

• High School Diploma or equivalent.
• 1-2 years of experience in Chocolate, Food Retail or Food & Beverage industry.
• 1-2 years of experience in a similar role.
• Fluency in English.

What We Offer

• A supportive and friendly team.
• Career growth opportunities.
• Competitive salary and benefits.