Customer Service and Chat Support Agent

JAYS GROUP; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Abu Dhabi is looking for a Customer Service and Chat Support Agent who can deliver exceptional service through calls, chats, and messages. Candidates must excel in communication, especially in English and preferably Arabic or Tagalog. This role demands the ability to multitask under pressure and to maintain a positive customer-first attitude. The company offers a competitive salary and a positive work environment, and applicants can send their CV urgently as the position needs to be filled within two weeks.

Benefits

Competitive salary based on experience

Positive and supportive work environment

Opportunities for growth within the company

Qualifications

• Must have prior experience in customer service, chat support, or call center roles.
• Professional attitude, patience, and customer-focused mindset required.

Responsibilities

• Provide high-quality customer service through calls, chats, and digital platforms.
• Respond to customer inquiries professionally and accurately.
• Handle customer concerns and maintain documentation of interactions.

Skills

Excellent command of English

Arabic language

Tagalog speakers

Problem solving skills

Strong communication skills

Ability to multitask

Job description

Job Title: Customer Service and Chat Support Agent

Location: Abu Dhabi

Salary Range: 3000 to 3500 AED

Availability: Urgently Needed within 1 to 2 Weeks

About the Role

We are seeking a highly professional Customer Service and Chat Support Agent to join our team in Abu Dhabi. The ideal candidate will handle customer inquiries through calls, chats, and messages with exceptional communication skills and a strong customer focused approach. The role requires someone who can maintain a positive tone, provide accurate information, and manage customer interactions efficiently.

Key Responsibilities

• Provide high quality customer service through calls, chats, and digital platforms.
• Respond to customer inquiries with professionalism, accuracy, and clarity.
• Handle customer concerns, complaints, and requests in a calm and solution oriented manner.
• Maintain proper documentation of all interactions in the system.
• Work closely with the operations team to resolve issues and ensure smooth service delivery.
• Follow communication guidelines and standard operating procedures.
• Ensure timely responses and maintain service level standards.

Requirements

• Excellent command of English in both speaking and writing with a professional and fluent tone.
• Arabic language
• Tagalog speakers
• English Fluent Speakers
• Previous experience in customer service, chat support or call center roles is preferred.
• Strong communication and problem solving skills.
• Ability to multitask and handle pressure during peak hours.
• Professional attitude, patience and a customer first mindset.
• Any nationality may apply.
• Must be able to join urgently within one to two weeks.

Benefits

• Competitive salary based on experience.
• Positive and supportive work environment.
• Opportunities for growth within the company.

Interested candidates may send their CV to [e-mail] with the subject line Customer Service Agent Application.