Customer Relationship Officer- Abu Dhabi- UAE National Only

Emirates Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent financial institution in Dubai is seeking a Customer Relationship Officer for their Relief Pool. This role involves addressing customer problems and ensuring satisfaction by resolving inquiries and promoting relevant products. The ideal candidate should have a Bachelor's Degree and relevant UAE banking experience. Candidates should excel in both oral and written communication and possess strong problem-solving skills. This position is essential for delivering high-quality service and maintaining client satisfaction.

Qualifications

• Minimum of Bachelor's Degree required.
• Relevant experience in similar job required.
• Prior experience in UAE is essential.
• Knowledge of banking products and operations is necessary.

Responsibilities

• Address customer problems and complaints to achieve satisfactory resolutions.
• Resolve client problems and respond to inquiries quickly.
• Provide product and service information to customers.

Skills

Oral communication

Written communication

Customer service

Problem-solving

Education

Bachelor's Degree

Job description

Job Responsibilities ( Relief Pool ) - Customer Relationship Officer

Address customer problems and complaints to achieve satisfactory resolutions.

• Referring issues beyond the role limit to appropriate points of reference.
• Resolve client problems and respond to inquiries quickly and effectively.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Incorporate EIB values into all activities.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Greet and orient the client to EIB products and service.
• Manage efficient paper –flow, supporting relevant procedures.
• Contacting client and getting missing documents.
• File maintenance.
• Preparing basic Memo.
• Any other task requested by your line Manager.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.

Education & Skills

• Relevant education with minimum of Bachelor’s Degree
• Relevant experience in similar job
• UAE experience
• Banking products and operations
• Oral and written communication