Customer Relationship Officer

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Dubai seeks a Customer Relationship Officer to manage products and services related to Institutional Banking. The role involves ensuring quality service delivery while maintaining a warm image for the bank. Candidates should possess comprehensive knowledge of banking regulations, sales skills, and the ability to handle customer inquiries. The position requires a strong background in retail banking practices and operational controls.

Qualifications

• Experience in managing products and service functions related to Institutional Banking.
• Thorough knowledge of ADIB's Retail Credit & Operational Policies.
• Good understanding of Anti-Money laundering regulations.

Responsibilities

• Handle inquiries related to deposit and finance accounts.
• Sell and cross-sell ADIB's products while promoting the brand.
• Manage subordinates and plan their training and appraisal.

Skills

Broad knowledge of Retail Banking products & services

Knowledge of banking regulations & risks in UAE

Sales skills

Management Information skills

Computer skills

Job description

Role: Customer Relationship Officer

Location: Dubai - Nad al hammar

Role Purpose: Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities:

• Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms éléments.
• Sales-Management далафар service delivery. Sell and cross sell ADIBs products and promote ADIBs image.
• Staff Management and coordination. Management of subordinates plan their trainingand appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIBs Retail Banking financial.Flow = of products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures gif console= var dành
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of Srbije standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience:

Unclear Seniority