Customer Relationship Management Administrator

One Development; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is searching for a skilled CRM Administrator to enhance their Customer Relationship Management system while collaborating across teams. This role focuses on managing the day-to-day operations of the CRM, ensuring data integrity, and optimizing workflows. Candidates must be UAE nationals with at least 3 years of CRM experience. The position offers a unique opportunity for Emiratis to play a key role in driving business success through strong CRM practices.

Qualifications

• UAE National (Emirati) – as part of Emiratisation.
• 3+ years of experience in client relations or CRM administration.
• Strong knowledge of CRM configuration and reporting.

Responsibilities

• Manage the day-to-day administration and optimization of the CRM platform.
• Collaborate with Sales, Marketing, and Customer Service teams.
• Ensure data accuracy and integrity across the CRM.

Skills

CRM management

Automation

Data analysis

Collaboration

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

Zoho

HubSpot

Job description

We are looking for a skilled CRM Administrator to join our team as part of our Emiratisation initiative. This role is exclusively open to Emirati nationals, offering the opportunity to lead the management, configuration, and optimization of our Customer Relationship Management (CRM) system while collaborating across departments to drive business success.

Job Summary

Manage the day‑to‑day administration, configuration, and optimization of our CRM platform. Work closely with Sales, Marketing, and Customer Service teams to ensure accurate data capture, streamlined processes, and actionable insights that support business objectives.

Key Responsibilities

• Administer and maintain the company’s CRM system (e.g., Salesforce, Zoho, HubSpot).
• Manage user accounts, roles, permissions, and security settings.
• Configure workflows, automation tools, and dashboards to improve efficiency.
• Collaborate with Sales, Marketing, and Customer Service to enhance customer lifecycle workflows.
• Ensure data accuracy, cleanliness, and integrity across the CRM.
• Provide training and first‑level support for CRM users.
• Integrate CRM with other platforms (ERP, email marketing, property portals).
• Monitor system updates and apply enhancements where needed.

Requirements

• UAE National (Emirati) – as part of Emiratisation.
• Bachelor’s degree in Business Administration or related field (MBA preferred).
• 3+ years of experience in client relations, account management, or CRM administration.
• Strong knowledge of CRM configuration, automation, and reporting.
• Understanding of property sales and leasing processes is an advantage.

Competencies

• Proficient in CRM management and optimization.
• Skilled in automating lead capture, assignment, and follow‑ups.
• Ability to design dashboards and performance reports for decision‑making.
• Experience integrating CRM with ERP, property portals, and customer service tools.
• Strong collaboration skills across Sales, Marketing, Customer Service, and IT teams.