Customer Quality Engineer

Emerson; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology firm in Dubai is looking for a Quality Support Specialist to manage customer quality inquiries and ensure timely resolution of issues. The ideal candidate will have solid computer skills, strong communication abilities, and an engineering degree. This role offers development opportunities, encourages innovation, and values employee wellbeing with competitive benefits. The firm emphasizes a culture of quality and continuous improvement, promoting work-life balance through flexible time-off plans.

Benefits

Medical insurance plans

Tuition reimbursement

Flexible time off plans

Qualifications

• Experience with customer quality issues inquiries and audits.
• Ability to conduct root cause analysis and implement corrective actions.
• Proficient in documentation related to customer quality activities.

Responsibilities

• Manage and support customer quality issues and audits.
• Conduct root cause analysis and implement CAPA.
• Develop and deliver QHSE related trainings to employees.

Skills

Solid computer skills Microsoft Outlook & Excel

Strong verbal and written communication skills

Ability to understand customer(s)

Education

Engineering (Quality / Mechanical / Manufacturing) Bachelor's degree or equivalent experience

Job description

Job Summary

Emerson is dedicated to addressing our customers most complex challenges by delivering innovative solutions that use our world‑class expertise and pioneering technologies. We are committed to consistently exceeding customer expectations with Safety and Quality serving as the foundation of everything we do. This commitment ensures safer work environments while maintaining the highest standards of quality in the products and services we deliver.

This position is part of Measurement Solutions for the MEA region and is based in Dubai UAE.

In This Role Your Responsibilities Will Be:

• The role involves managing and supporting a range of activities including:
• Act as the main point of contact for customer quality issues inquiries and audits
• Manage customer factory approvals and ensure all documentation is complete and accurate
• Handle customer feedback complaints and notifications ensuring timely resolution
• Conduct root cause analysis and implement corrective and preventive actions (CAPA)
• Support the development and maintenance of dashboards and reports (e.g. Power BI)
• Analyze support requests and assist in issue resolution
• Maintain accurate records and documentation related to customer quality activities
• Participating in internal and external audits as required
• Collaborate with multi-functional teams to drive quality improvements
• Develop and Deliver QHSE related trainings to all employees
• Support the implementation and maintenance of ISO 9001 and other relevant standards
• Lead Support & Promote a culture of quality and continuous improvement across the organization as needed

Who you are

• You stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You evaluate feedback and make necessary adjustments. You focus on creating an effective collaborative style.

For this role you will need

• Solid computer skills Microsoft Outlook & Excel
• Strong verbal and written communication skills; must be proficient in English
• Strong experience with ability to understand customer(s) and the Emerson business environment

Preferred Qualifications that Set You Apart

• Engineering (Quality / Mechanical / Manufacturing) Bachelors degree or equivalent experience

Our Culture & Commitment to You!

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your families physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work‑life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on end‑to‑end development from onboarding through senior leadership. We provide a wide range of development opportunities including face‑to‑face and virtual training mentorship and coaching project management and on‑the‑job training.