Customer Experience Team Lead — Banking & Digital Channels

Abu Dhabi Commercial Bank; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent bank in the UAE is seeking an experienced professional to join their team. The role involves overseeing client service responses, enhancing digital engagement, and supporting banking operations. Ideal candidates will have at least 4 years of experience in a banking environment, a Bachelor's degree in a related field, and proficiency in Microsoft Office. The position offers a comprehensive benefits package, flexible working options, and continuous learning and development opportunities.

Benefits

Market-leading medical insurance

Group life and personal accident insurance

Paid leave and airfare

Employee preferential rates on loans

Children education assistance

Qualifications

• At least 4 years of experience in Banking working in sales and service environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Familiar with core Banking systems.

Responsibilities

• Oversee client queries and ensure compliance with service quality standards.
• Enhance client engagement with digital channels.
• Provide support to coverage teams for effective service delivery.
• Resolve client-related issues for better banking solutions.
• Prepare consolidated internal reports for business meetings.

Skills

Customer Service Orientation

Analytical skills

Proficiency in Microsoft Office

Knowledge of core Banking systems

Communication skills

Education

Bachelor’s Degree in Business, Accounting or Finance

Job description

A prominent bank in the UAE is seeking an experienced professional to join their team. The role involves overseeing client service responses, enhancing digital engagement, and supporting banking operations. Ideal candidates will have at least 4 years of experience in a banking environment, a Bachelor's degree in a related field, and proficiency in Microsoft Office. The position offers a comprehensive benefits package, flexible working options, and continuous learning and development opportunities.