CRM & Loyalty Architect - Omnichannel Growth

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international retail group in the UAE is seeking a CRM Executive to enhance customer experiences and execute loyalty programs. This role involves analyzing customer data, managing omnichannel campaigns, and collaborating with cross-functional teams. The ideal candidate has a Bachelor's degree and over 5 years in CRM or customer insights within retail or e-commerce. This position offers an opportunity to impact customer retention strategies and drive business growth.

Benefits

Competitive salary

Career development opportunities

Employee discounts

Qualifications

• 5+ years of experience in CRM, E-commerce, Customer Insights, or Loyalty.
• Experience in retail, e-commerce, or consumer brands, familiar with loyalty programs.
• Strong analytical mindset to drive strategic decisions.

Responsibilities

• Develop and execute CRM and loyalty campaigns across various platforms.
• Analyze customer behaviors to improve experience and retention.
• Support customer insights research to inform acquisition strategies.

Skills

Customer retention and loyalty concepts

Data interpretation and insight leveraging

Communication and coordination skills

Proficiency in CRM tools

Education

Bachelor's degree in Marketing, Business, or related field

Tools

Salesforce

Bloomreach

Capillary

MS Excel

Job description

A leading international retail group in the UAE is seeking a CRM Executive to enhance customer experiences and execute loyalty programs. This role involves analyzing customer data, managing omnichannel campaigns, and collaborating with cross-functional teams. The ideal candidate has a Bachelor's degree and over 5 years in CRM or customer insights within retail or e-commerce. This position offers an opportunity to impact customer retention strategies and drive business growth.