Coordinator - Call Centre

NMC Healthcare; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Abu Dhabi is seeking a skilled individual to manage customer inquiries in a call center environment. The ideal candidate will possess a strong background in customer service, with a minimum of 2-3 years of experience in the field. Responsibilities include answering customer calls, documenting communications, and providing product information. A Bachelor's degree in a related field is required, and proficiency in English is essential. The position is full-time, located in Abu Dhabi.

Qualifications

• Minimum 2–3 years’ experience in a call center or customer service environment.
• At least 1 year in a coordination or supervisory support role.
• Experience in a healthcare or service-driven call center environment.

Responsibilities

• Answer calls politely and respond to emails.
• Provide information about the company’s products and create interest.
• Document all call logs information for future reference.

Skills

Strong knowledge of call center operations

Proficiency in call center systems

Good command of written and spoken English

Strong organizational skills

Ability to handle pressure

Bilingual skills (Arabic an advantage)

Education

Bachelor’s degree in Business Administration

Diploma in Management or Communications

Tools

CRM systems

Call routing tools

Reporting tools

Job description

Responsibilities

• Answer calls politely and respond to emails
• Provide information about the company’s products or services and create interest in the offer
• Identify customer inquiries, complaints, concerns, and overall needs
• Research required information using available resources
• Follow up with the customer whenever necessary
• Identify and escalate priority issues
• Document all call logs information for future reference
• Send daily / weekly reports to the Line Manager
• Report any customer feedbacks

Qualifications

8. QUALIFICATIONS, EDUCATION AND EXPERIENCE

ESSENTIAL

Education

• Bachelor’s degree or Diploma in Business Administration, Management, Communications, or a related field
• Bachelor’s degree in Business Management, Operations Management, or Healthcare Administration

Experience

• Minimum 2–3 years’ experience in a call center or customer service environment
• At least 1 year in a coordination, senior agent, or supervisory support role

• Experience in a healthcare, hospitality, or service-driven call center environment
• Exposure to workforce management or quality assurance functions

Certification and Licensure

• None

• Call Center Management Certification (e.g., COPC, ICMI)
• Customer Service or Quality Assurance certification

Job Specific Knowledge and Skills

• Strong knowledge of call center operations and workflows
• Proficiency in call center systems (CRM, call routing, reporting tools)
• Good command of written and spoken English
• Strong organizational, coordination, and time-management skills
• Ability to handle pressure and manage multiple priorities

• Knowledge of KPI tracking, SLA management, and basic workforce planning.
• Experience with call quality monitoring and coaching
• Bilingual skills (Arabic an advantage)
• Advanced Excel or reporting skills

Job Info

• Job Identification: 10053
• Job Category: Administration
• Posting Date: 01/22/2026, 12:04 PM
• Apply Before: 02/27/2026, 08:00 PM
• Job Schedule: Full time
• Location: Plot 61, 35Th Street, Abu Dhabi, AE