Coordinator

Flowserve; Abu Dhabi; On-site; AED 72,000 - 96,000; Full time

Job summary

A leading global manufacturing firm in Abu Dhabi is seeking a Coordinator for customer service. The role involves managing customer inquiries, entering orders into SAP, and coordinating with various departments to fulfill customer expectations. Ideal candidates should have experience in customer service and order management, along with strong organizational skills. Knowledge of SAP and Trident systems is essential for this position, as well as a relevant degree or 2-3 years of experience in a related field.

Qualifications

• Experience in customer service and order management.
• Background in industrial manufacturing is desirable.
• Strong organizational skills and detail-oriented mindset.

Responsibilities

• Lead day-to-day customer service activities.
• Process customer inquiries and order entries.
• Coordinate with other departments for order fulfillment.
• Handle customer complaints and logistics coordination.

Skills

Customer service

Order management

Organizational skills

Attention to detail

Education

Degree in relevant field or 2-3 years experience

Tools

SAP

Trident

MS Excel

MS Word

Job description

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary

The Coordinator will lead the day-to-day activities in the customer service. Focus on the fulfillment of customer requirements for their specific site through successful execution of site initiatives incorporating the strategy set by the Flowserve. Coordinate workload daily with the planners and determine resources needed to ensure that we meet the customer’s expectation.

Your role

• Handling customer inquiries and quote entry in the Trident system
• Accurately enter customer orders into the SAP ERP and sending order confirmation, ensuring all information is complete and correct
• Act as a point of contact for customer inquiries about their orders, providing information, and resolving issues.
• Work with other departments, such as sales, engineering, pricing team and stores to ensure timely and efficient order fulfillment.
• Handle and resolve customer complaints or discrepancies that arise with customer orders.
• Coordinate with logistics to ship the material on-time
• Follow-up with customer to collect the shipment on-time
• Sending invoices to customers as per the PO guideline

Your profile

• Customer service, order management related work experience.
• Experience in a warehouse or manufacturing environment.
• Background in industrial manufacturing
• Strong Organizational skills and Detail Oriented
• Experience MS Excel and Word.
• Experience in SAP and Trident
• Degree in relevant field and / or 2-3 years relevant experience.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-17220

Job Family Group : Logistics

Job Family : LO Coordinator

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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