Concierge Agent

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking an experienced Concierge to assist guests with inquiries, manage communications, and maintain information on local services. The ideal candidate should have at least two years of experience in a similar role and possess strong verbal communication skills in English. This role emphasizes maintaining good relationships with guests and service providers while assuring a high level of service in a multicultural environment.

Qualifications

• Minimum two years’ experience as a Concierge or in a related position.
• Strong verbal communication skills in English.
• Ability to remain calm and courteous at all times.

Responsibilities

• Assist guests with all inquiries.
• Maintain good relationships with service providers.
• Manage incoming and outgoing guest mail.

Skills

Verbal communication skills in English

Ability to work in a team

Attention to guest needs

Ability to handle difficult guests

Understanding multicultural environments

Education

Secondary/High School education

Job description

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand‑crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well‑trav­elled guests. Raffles Hotels & Resorts is an award‑winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To provide accurate information concerning hotel facilities, venues, and functions, and to handle all guest inquiries.

Key Roles & Responsibilities

• Assist guests with all inquiries, both hotel‑ and non‑hotel‑related.
• Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are understood.
• Maintain a good relationship with the Airport Concierge.
• Maintain good relationships with retailers and other service providers in the vicinity, ensuring that information on their promotions is up to date.
• Maintain detailed knowledge of daily activities and key occurrences in the city/location, including directions to key points of interest, restaurants, theatres, shopping areas, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
• Maintain adequate supplies of forms and brochures, ensuring they are presented in line with the hotel’s operating standards.
• Consult the logbook for information or requests left by the outgoing shift.
• Manage incoming guest mail, messages, facsimiles, and special deliveries.
• Handle all transportation requests.
• Manage outgoing guest mail, courier services, and parcel postage as requested by guests.
• Maintain the order and security of guest keys and other selected keys kept in the Front Office, ensuring the key issuance policy is followed.
• Receive telephone calls and take messages for guests who are out.
• Perform all of the above duties in accordance with hotel policies while adhering to Raffles Behavioural Standards.

Personal Attributes

• Strong verbal communication skills in English.
• Ability to work cohesively with co‑workers and managers as part of a team.
• Ability to remain attentive to guest needs while staying calm and courteous at all times.
• Ability to promote positive relationships with hotel residents and patrons.
• Ability to exercise sound judgment when dealing with difficult guests.
• Understanding of and ability to work in a multicultural environment.

Qualifications

• Secondary/High School education
• Minimum two years’ experience as a Concierge or in a related position