Complex Claims Adjuster- Casualty Claims

AIG MEA Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global insurance provider is seeking a Complex Claims Adjuster to manage a portfolio of Commercial General Liability and Employers Liability claims. The role involves technical claims handling, legal assessments, and stakeholder management, with a focus on customer service and teamwork. Candidates should have a diploma and experience in handling complex liability claims. Join a dynamic team dedicated to maintaining high standards of claims management and customer care.

Benefits

Comprehensive benefits package focused on health and wellbeing

Qualifications

• Experience managing Commercial General Liability, Employers Liability, and Workman Compensation claims.
• Expertise in handling Complex Liability claims.
• Training in recognized Insurance Training.

Responsibilities

• Handle a portfolio of CGL, EL, and WC claims.
• Perform coverage reviews and legal liability assessments.
• Negotiate complex liability claims.
• Manage claims as per internal guidelines.

Skills

Relationship building

Time management

Communication skills

Education

Diploma level

Job description

About the role

We are looking for a Complex Claims Adjuster for Casualty Claims. The primary purpose of the job is to handle a portfolio of Commercial General Liability (CGL) claims, Employers Liability (EL) claims, and Complex Workman Compensation (WC) claims. Coverage review, legal liability assessment, quantum analysis, mediation, and loss mitigation are key areas of claims management. The role requires high-level customer service and relationship building.

Functional Responsibilities

• Technical claims handling – coverage determination, legal liability assessment, and quantum analysis.
• Negotiating complex liability claims.
• Litigation and exposure management.
• Managing claims as per internal claims handling guidelines and best practices.
• Stakeholder management.
• Collaboration, commitment, and teamwork.
• Data analysis and reporting.

Accountabilities

• Accurate policy interpretations and coverage review.
• Timely and accurate resolution of claims.
• Effective communication and stakeholder management.
• Accurate reserving and exposure management.
• Portfolio management.
• Provide MI and reporting to senior management.
• Customer Service.
• Vendor management.

Qualifications & Education

Education: Diploma level. Experience: Managing Commercial General Liability, Employers Liability, and Workman Compensation claims. Training: Any recognized Insurance Training. Knowledge: Expertise in handling Complex Liability claims and insurance industry knowledge.

Key Competencies

• Positive and proactive approach towards work.
• Accountability and ownership of work.
• Teamwork, relationship building, and excellent communication skills (written & verbal).
• Time management ability to manage & prioritize work.
• Good presentation skills.
• Good communication skills.

Benefits

At AIG our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program – a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security.

EEO Statement

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .