Complaint Officer (UAE National only)

American Home Assurance Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

American Home Assurance Company is seeking a Service Centre Advisor to support clients through various communication channels. This role demands strong customer service skills and requires UAE Nationals with a high school diploma. As part of a leading insurance organization, you'll enjoy a collaborative work environment, continuous learning, and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Opportunities for professional development

Qualifications

• UAE National with a Family book.
• Quick learner with hands-on experience in AIG systems.
• Computer literate and familiar with Windows applications.

Responsibilities

• Service clients through calls & emails for queries and policy servicing.
• Maintain accurate records and comply with AIG guidelines.
• Respond to client queries within stipulated SLAs.

Skills

Communication skills in Arabic

Communication skills in English

Customer Service Experience

Ability to work under pressure

Positive attitude towards customer service

Education

Minimum high school diploma

Tools

Salesforce

Job description

Service Centre Advisor (For UAE Nationals only)

Who we are

American International Group Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience today AIG member companies provide a wide range of property casualty insurance life insurance retirement solutions and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the worlds most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified multichannel distribution network.

About the role

What you need to know:

• This role provides an opportunity to service clients who contact AIG through multi channels of the contact center such as calls & emails for various requests ranging from product queries policy servicing initial claim document review and claim registration.
• The role requires to maintain proper accurate records and perform the duties in compliance with AIG / Regulatory guidelines & operational standards / procedures. Any deviation in the form of errors / risks must be reported to the Service Center manager.
• To perform defined policy servicing activities claim registrations routing claim follow up requests & respond to client queries within stipulated SLAs
• To contact clients who are Detractors based on the Net Promoter Score received to understand the feedback provided which could help in business Improvement.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Extend support towards the broker engagement activity to ensure the correspondence sent from AIG to the brokers is received in the expected order.
• Maintains consistency towards on time attendance and schedule adherence.

What were looking for:

• UAE National (With a Family book)
• Customer Service Experience
• Minimum high school diploma is required.
• Must demonstrate very good oral and written communication skills in Arabic & English.
• Should be computer literate (familiar with windows applications)
• Able to work under pressure and meet tight deadlines and SLA requirements.
• Ability to prioritize & manage workload with a positive attitude towards excellent customer service.
• Should be a Quick learner hands on experience in AIG systems such as Salesforce Gen6 Freedom Navins will be an added advantage

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group Inc. its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories. At AIG we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a wide variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area:

OP - OperationsAmerican Home Assurance Company

Required Experience:

Unclear Seniority