Community Mall Manager

Black & Grey HR Consultancy FZE; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A well-established investment and asset management group in Abu Dhabi is looking for a Community Mall Manager to oversee the management and operations of community malls. Responsibilities include ensuring smooth operations, managing budgets, and fostering tenant relationships. The ideal candidate should have a Bachelor's degree and at least 5 years of experience in mall management, along with strong negotiation and stakeholder management skills. This role offers a competitive salary and a dynamic work environment.

Benefits

Competitive salary with performance-based incentives

Professional development opportunities

Collaborative work environment

Qualifications

• Minimum of 5 years’ experience in mall management or retail asset management.
• Proven track record in leasing and operational management.
• Strong understanding of community mall dynamics and retail structures.

Responsibilities

• Oversee day-to-day operations of community malls.
• Develop and manage budgets and KPIs.
• Build and maintain tenant relationships.

Skills

Operational management

Lease negotiation

Stakeholder management

Market trend analysis

Communication

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Property/lease management systems

Job description

Black & Grey HR is hiring for a well-established investment and asset management group with a growing portfolio of community malls and retail developments across the UAE. Our client is looking for a Community Mall Manager who will be responsible for overseeing the management, operations, and commercial performance of a portfolio of community malls and retail assets. The role will focus on driving operational efficiency, leasing performance, tenant relationships, and supporting new retail developments from concept to launch.

Key Responsibilities

• Oversee the day-to-day operations of community malls, ensuring smooth functioning and a high-quality tenant and customer experience.
• Develop and manage budgets, leasing rates, and performance KPIs to meet financial and operational objectives.
• Build and maintain strong relationships with tenants, acting as the primary point of contact for operational and commercial matters.
• Lead leasing activities by securing new tenants and negotiating commercially viable lease agreements.
• Work closely with development and project teams on new mall developments, providing input on design, feasibility, and operational planning.
• Support tenanting strategies for upcoming retail projects and new mall launches.
• Develop and implement tenant acquisition and retention strategies aligned with market demand and community requirements.
• Monitor retail market trends, competitor activity, and consumer behavior to identify opportunities for growth and improvement.
• Coordinate with marketing, operations, and facilities teams to ensure seamless execution of mall initiatives and campaigns.
• Prepare and present performance reports, insights, and recommendations to senior management.

Requirements

• Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field; Master’s degree preferred.
• Minimum of 5 years’ experience in mall management, retail real estate, or mixed‑use asset management.
• Proven track record in leasing, tenant negotiations, and operational management of retail assets.
• Strong understanding of community mall dynamics, retail leasing structures, and market trends.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work independently, manage multiple priorities, and perform effectively in a fast‑paced environment.
• Proficiency in Microsoft Office and property/lease management systems.

Benefits

• Competitive salary with performance-based incentives.
• Professional development and training opportunities.
• Opportunity to lead and grow a portfolio of community malls.
• Exposure to strategic retail and asset management projects.
• Dynamic and collaborative work environment.