Commercial Support Officer

Euler Hermes UAE - Dubai; United Arab Emirates; Hybrid; AED 70,000 - 90,000; Full time

Job summary

A leading global insurance firm based in the United Arab Emirates is looking for a Commercial Support Officer to serve as a focal support point for their commercial colleagues. Responsibilities include consolidating data for renewals, ensuring KYC monitoring, liaising with clients, and providing excellent customer service. Candidates should have strong organizational skills and a basic understanding of AI tools. Knowledge in Trade Credit Insurance and fluency in Arabic are advantageous.

Benefits

Remote working: 10 days per month

Dedicated support for health and well-being

Qualifications

• Fluent in Arabic is advantageous.
• Knowledge in Trade Credit Insurance is advantageous.

Responsibilities

• Consolidate data from various sources for upcoming renewals.
• Ensure proper KYC monitoring and follow up with stakeholders.
• Liaise with partners/clients on missing policy requirements.
• Service customers based on company's Service Model.
• Interact closely with core functions like Risk and Claims.

Skills

Active listening skills

Adaptability and problem-solving skills

Ability to collect, track, and analyze data

Organizational skills and attention to detail

Strong written and verbal communication skills

Ability to multitask and juggle several responsibilities simultaneously

Job description

Commercial Support Officer

Your challenge

You will be placed in our Dubai office, within the Commercial Department in the Portfolio team, where you will be responsible to be the focal support point between commercial colleagues, aiming to streamline processes with internal and external stakeholders

You will be primarily responsible for the following activities :

• Consolidate data from various sources and prepare package for upcoming renewals
• Ensure proper KYC monitoring and follow up with internal / external stakeholders
• Liaise with partners / clients towards missing policy requirements
• Service customers based on company’s Service Model
• Interact closely with other core functions (i.e., Risk, Claims, etc)

Your future Challenges will be :

• Identify upselling opportunities
• Ensure proper governance in place
• Upscale quality of customer portfolio

You are the ideal candidate if you possess the below skills :

• Active listening skills
• Adaptability and problem-solving skills
• Ability to collect, track, and analyze data
• Organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to multitask and juggle several responsibilities simultaneously

It is advantageous to have Trade Credit Insurance Knowledge & are fluent in Arabic

We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used platforms, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.

Why working with us?

• Remote working? 10 days per month, plus some days of working from abroad
• 360° well-being? We care about your health so you can benefit from dedicated support for your psychophysical well-being

Discover a flexible and inclusive environment where your peace of mind and personal style truly matter.

Our Values

Customer and Market Excellence : Unwavering commitment and expertise to provide maximum support to those who rely on us.

Collaborative Leadership : Valuing people, promoting a culture of feedback and collective well-being.

Entrepreneurship : Anticipating trends and taking risks in an environment that fosters innovation and responsibility.

Trust : Acting with integrity, honoring commitments, promoting diversity and inclusion, and acting transparently for corporate social responsibility.

What you should know before applying

At Allianz, we are committed to ensure a fair hiring process and minimize unconscious bias during the screening phase. At this regard, we ask each candidate to submit their resume including only the essential information for an objective and transparent assessment of skills and experience. For example, It’s preferable to omit the photo or the city of residence before submitting the CV.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity : we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.