Cluster Reservations Specialist — Guest Service & Sales

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Cluster Reservations Agent for three iconic properties on Yas Island. This role involves serving as the main contact for room reservations, ensuring excellent customer service, and maintaining the hotel's brand standards. Candidates should possess strong communication and organizational skills. The position benefits from previous experience in a reservations environment and is structured to provide top-tier service to guests.

Qualifications

• Previous experience in a Reservations environment is advantageous.
• Must possess excellent communication and organizational skills.
• Intermediate proficiency in computer usage is expected.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business efficiently.
• Respond professionally to all client interactions.
• Maintain hotel brand standards while delivering service.

Skills

Customer service passion

Professional telephone manner

Excellent communication skills

Outstanding administration skills

Intermediate computer proficiency

Education

Tertiary qualifications or other collegiate-level degree

Job description

A leading hospitality company is seeking a Cluster Reservations Agent for three iconic properties on Yas Island. This role involves serving as the main contact for room reservations, ensuring excellent customer service, and maintaining the hotel's brand standards. Candidates should possess strong communication and organizational skills. The position benefits from previous experience in a reservations environment and is structured to provide top-tier service to guests.