Cluster Reservations Specialist - Guest Experience & Upsell

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a dedicated Reservations Agent to manage individual and group bookings effectively. You will respond to inquiries, ensure accurate reservations, and provide exceptional customer service. The ideal candidate has at least 1 year of experience in reservation management and knowledge of relevant systems. This is a full-time position with no remote work options.

Qualifications

• Minimum 1 year experience as a Reservations Agent.
• Knowledge of Accor Distribution and Reservation systems is preferable.

Responsibilities

• Process individual and group reservations across multiple properties accurately.
• Respond to reservation inquiries via phone, email, and online.
• Ensure bookings have correct details and modifications are handled properly.
• Provide prompt and friendly service to all guests.

Skills

Customer service skills

Reservation management

Upselling techniques

Tools

Property Management System (PMS)

Accor Distribution system

Job description

A leading hospitality company in Ras Al Khaimah is seeking a dedicated Reservations Agent to manage individual and group bookings effectively. You will respond to inquiries, ensure accurate reservations, and provide exceptional customer service. The ideal candidate has at least 1 year of experience in reservation management and knowledge of relevant systems. This is a full-time position with no remote work options.