Cluster Reservations Agent | Hilton Hotels in Yas Island

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Cluster Reservations Agent for three iconic properties on Yas Island. This role involves serving as the main contact for room reservations, ensuring excellent customer service, and maintaining the hotel's brand standards. Candidates should possess strong communication and organizational skills. The position benefits from previous experience in a reservations environment and is structured to provide top-tier service to guests.

Qualifications

• Previous experience in a Reservations environment is advantageous.
• Must possess excellent communication and organizational skills.
• Intermediate proficiency in computer usage is expected.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business efficiently.
• Respond professionally to all client interactions.
• Maintain hotel brand standards while delivering service.

Skills

Customer service passion

Professional telephone manner

Excellent communication skills

Outstanding administration skills

Intermediate computer proficiency

Education

Tertiary qualifications or other collegiate-level degree

Job description

EOE/AA/Disabled/Veterans

In your role you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island The WB Abu Dhabi Curio Collection by Hilton andDoubleTree by Hilton Abu Dhabi Yas Island Residences.

A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing

As a Cluster Reservation Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically a Reservations Agent will perform the following tasks to the highest standards:

• Convert quickly inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads as appropriate
• Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for

A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications or other collegiate-level degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience: Unclear Seniority