Cluster Reservation Assistant Manager

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a skilled Reservations Supervisor to manage and coordinate reservation activities across multiple properties. The ideal candidate will have a Bachelor's degree in Hospitality Management and 3-5 years of experience in hotel reservations, including supervisory roles. This full-time position requires strong leadership skills, a commitment to excellent customer service, and the ability to analyze booking trends to enhance revenue strategies.

Qualifications

• 3-5 years of experience in hotel reservations, with at least 2 years in a supervisory role.
• Fluency in English; knowledge of Arabic is a plus.
• Hotel management certifications preferred.

Responsibilities

• Manage and coordinate reservation activities for multiple properties.
• Supervise and train reservation team members.
• Analyze booking trends to optimize revenue strategies.
• Collaborate with sales and marketing teams.
• Handle complex reservation inquiries and VIP bookings.

Skills

Leadership and team management

Customer service

Problem-solving

Communication skills

Proficiency in Microsoft Office

Reservation management systems

Multitasking

Education

Bachelor's degree in Hospitality Management or related field

Job description

Responsibilities

• Manage and coordinate reservation activities for multiple properties within the cluster
• Supervise and train reservation team members fostering a culture of excellence and continuous improvement
• Analyze booking trends and occupancy data to optimize revenue management strategies
• Collaborate with sales, marketing and revenue management teams to develop and implement effective pricing and promotional strategies
• Handle complex reservation inquiries, special requests and VIP bookings
• Ensure accurate and timely processing of reservations across all channels
• Monitor and maintain high standards of customer service within the reservation department
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Implement and maintain standard operating procedures for the reservation department
• Resolve escalated customer issues and complaints in a professional and timely manner

Qualifications

• Bachelors degree in Hospitality Management, Business Administration or related field
• Minimum 3-5 years of experience in hotel reservations or related field with at least 2 years in a supervisory or management role
• Proficiency in reservation management systems and Microsoft Office suite
• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Advanced problem‑solving and decision‑making abilities
• Exceptional communication skills both verbal and written
• Demonstrated ability to multitask and work efficiently in a fast‑paced environment
• In‑depth knowledge of hospitality industry trends and best practices
• Familiarity with revenue management principles and strategies
• Fluency in English; knowledge of Arabic or other languages is a plus
• Hotel management certifications are preferred
• Ability to work flexible hours including weekends and holidays as required

Remote Work

No

Employment Type

Full‑time