Cluster Reservation Agent

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah is seeking a dedicated Reservations Agent to manage individual and group bookings effectively. You will respond to inquiries, ensure accurate reservations, and provide exceptional customer service. The ideal candidate has at least 1 year of experience in reservation management and knowledge of relevant systems. This is a full-time position with no remote work options.

Qualifications

• Minimum 1 year experience as a Reservations Agent.
• Knowledge of Accor Distribution and Reservation systems is preferable.

Responsibilities

• Process individual and group reservations across multiple properties accurately.
• Respond to reservation inquiries via phone, email, and online.
• Ensure bookings have correct details and modifications are handled properly.
• Provide prompt and friendly service to all guests.

Skills

Customer service skills

Reservation management

Upselling techniques

Tools

Property Management System (PMS)

Accor Distribution system

Job description

Reservation Handling

• Process individual and group reservations across multiple properties accurately and efficiently.

• Respond to reservation inquiries via phone, email, online platforms, and travel agents.

• Modify, cancel, or update reservations in the Property Management System (PMS) as requested.

• Ensure all bookings are recorded with correct guest details, payment methods, rate codes, and special requests.

Guest Relations & Communication

• Provide prompt, professional, and friendly customer service to all guests and partners.

• Recommend suitable rooms, packages, and upsell opportunities to maximize revenue.

• Maintain a strong understanding of each property’s features, services, and room types to ensure accurate guest guidance.

• Handle special requests such as VIP arrangements, group bookings, and room block management.

Qualifications

• Minimum 1 year as a Reservations Agent

• Knowledge of Accor Distribution and Reservation systems is preferable

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Remote Work

No

Employment Type

Full-time