Client Relations Officer

مناطق رأس الخيمة الاقتصادية (راكز); Ras Al Khaimah; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading economic zone company in Ras Al Khaimah is looking for a Client Relations Officer. The successful candidate will be responsible for managing client transactions, ensuring high service quality, and handling licensing processes. Applicants should have at least 5 years of experience in client relations, a strong understanding of UAE licensing, and fluency in both English and Arabic.

Qualifications

• Minimum 5 years of experience in client relations or customer service.
• Strong understanding of UAE Licensing and Registration principles.
• Excellent communication skills.

Responsibilities

• Serve as the main point of contact for Key Clients.
• Handle client transactions related to licensing services.
• Manage daily client and agent requests.

Skills

Client relations

Customer service

Problem-solving

Stakeholder management

Fluency in English

Fluency in Arabic

Proficiency in MS Office

Education

Diploma or bachelor’s degree in business or a related field

Job description

JOB OVERVIEW

To act as a primary point of contact for clients and agents, ensuring that all service requests are processed with speed, accuracy, and in line with RAKEZ’s quality, control, and regulatory standards. The role carries full accountability for assigned client transactions and contributes to continuous service excellence.

KEY RESPONSIBILITIES

• Serve as the main point of contact for Key Clients and Channel Partners, ensuring professional and timely support.
• Handle multi-service client transactions related to licensing and other RAKEZ services.
• Manage daily client and agent requests to ensure high service quality and SLA compliance.
• Ensure all transactions are processed with high accuracy and within approved turnaround times.
• Maintain strict compliance with internal policies, regulatory standards, and audit requirements.
• Drive first-time resolution and minimize rejections and client complaints.
• Coordinate closely with internal departments (Finance, Legal, Registrar, Compliance, Development) and Government Authorities.
• Maintain up-to-date knowledge of RAKEZ products, services, and systems.
• Contribute to the continuous improvement of CRM systems and operational workflows.
• Prepare ad-hoc and operational reports as required by management.
• Support and coach junior front-line colleagues as needed.

CANDIDATE PROFILE

• Diploma or bachelor’s degree in business or a related field.
• Minimum 5 years of experience in client relations, customer service, or front-office operations.
• Strong understanding of UAE Licensing and Registration principles.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and customer advocacy mindset.
• Proficiency in MS Office.
• Fluent in English & Arabic. Other Languages is an advantage.