Client Relations Associate

Nathan & Nathan; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading serviced office provider in Dubai is seeking a Client Relations Associate to be the first point of contact for clients and visitors. The role encompasses customer service, administrative tasks, and managing office operations. The ideal candidate should have 3-5 years of experience in a customer-facing role, preferably in hospitality or customer service. Proficiency in Arabic is preferred, and the position involves coordinating client services and ensuring a smooth operation within the business center.

Qualifications

• 3-5 years experience in a customer-facing role.
• Experience in Hospitality or Customer Service Industry.
• Sales experience is a plus.
• Arabic Speakers preferred.

Responsibilities

• Act as first responder to clients in terms of any service/maintenance request.
• Assist & manage mail distribution, answering & screening phone calls on behalf of clients.
• Oversee office inventory activities, including ordering & requisitions.
• Resolve complaints/escalations of both clients & staff.
• Ensure smooth move in & move out procedure of clients/companies as per the updated record.

Skills

Customer service

Communication skills

Problem-solving

Team leadership

Time management

Job description

About the job Client Relations Associate

Our client provides high quality serviced offices in JLT and has supported company start up, registration, and documents in DMCC, other free zones, and UAE mainland.

We are looking for a Client Relations Associate that will be the first point of contact for clients and visitors in a business center looking after a variety of customer service, administrative, operational and client relations tasks and responsibilities.

The Client Relations Associate is primarily responsible for all client support services, the administration of the front desk reception area as well as the daily coordination of the Business Centre operations. In large multistorey business centers, typically divided into Hubs, one dedicated Client Relations Associate shall be in charge of each Hub (each Hub including one or multiple floors).

Responsibilities

• Participate in weekly team meetings to develop better plans & revise proper protocols to meet client objectives
• Act as first responder to clients in terms of any service/maintenance request
• Assist & manage mail distribution, answering & screening phone calls on behalf of clients
• Supervise team of office assistants & drivers ensuring all are well trained in product & service knowledge, thereby, capable of performing assigned duties
• Provide supportive link between clients & internal operations, finance department, IT team & PRO services
• Arrange corporate & office conferences for company employees & clients
• Oversee office inventory activities, including ordering & requisitions, stocking & shipment receiving
• Streamline office operations by computerizing activities, managing customer communication, scheduling payments through tracking records & documents
• Resolve complaints/escalations of both clients & staff
• Coordinate & maintain impressive office organization to keep facilities efficient, organized & professional
• Patrol all property units on an everyday basis to identify any maintenance work needed
• Help to organize clients schedule & plan appointments
• Ensure smooth move in & move out procedure of clients/companies as per the updated record

Qualifications

• 3-5 years experience in a customer-facing role
• Experience in Hospitality or Customer Service Industry
• Sales experience is a plus
• Arabic Speakers preferred