Client Relation Back Office

Sharaf DG LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecom company in the UAE is seeking a Client Relations Executive to handle SMB clients and back office operations. The role involves building strong relationships, managing customer data, and coordinating internal processes for service delivery. Ideal candidates should possess a bachelor's degree, 1-3 years of experience in client servicing or sales, and excellent communication skills. This position offers an opportunity to grow within a dynamic environment in the telecommunications sector.

Qualifications

• 1-3 years of experience in client servicing or back office support preferably in telecom or tech.
• Experience in outdoor or B2B sales.
• Valid driver's license and willingness to travel frequently.

Responsibilities

• Build and maintain relationships with SMB clients.
• Manage and update customer databases and documentation.
• Prepare client proposals, quotations, and contract paperwork.
• Coordinate with internal teams for seamless service delivery.
• Conduct regular client check-ins and feedback sessions.

Skills

Strong communication and interpersonal skills

Proficiency in MS Office and CRM tools

Detail-oriented

Ability to multitask and prioritize

Strong organizational skills

Education

Bachelor's degree in Business Administration or related field

Job description

Key Responsibilities

Client Relations

• Build and maintain strong relationships with SMB clients to ensure customer satisfaction and loyalty.
• Serve as a point of contact for client inquiries, concerns and service requests.
• Coordinate with sales and technical teams to resolve client issues efficiently.
• Follow up on leads generated by the sales team to ensure smooth onboarding and service delivery.
• Educate clients on telecom products, solutions and promotional offers tailored to SMBs.
• Conduct regular client checkins and feedback sessions.

Back Office Operations

• Manage and update customer databases ensuring all records are accurate and up to date.
• Prepare and process documentation for new connections, renewals and service modifications.
• Monitor and track service requests, escalations and resolution timelines.
• Generate daily/weekly/monthly reports on client status, sales support and service quality metrics.
• Coordinate internally with logistics, billing and technical support for seamless service delivery.
• Assist in preparing client proposals, quotations and contract paperwork.

Requirements

• Bachelors degree in Business Administration, Communications or a related field.
• 1-3 years of experience in client servicing or back office support preferably in telecom or tech.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM tools.
• Ability to multitask, prioritize and manage time effectively.
• Detail-oriented with strong organizational skills.

Qualifications

Bachelor s degree in Business, Marketing, or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid, Fiber, and Business On). Valid driver s license and willingness to travel frequently.

Key Skills and Competencies: Proven track record in outdoor sales (B2B experience preferred). Excellent communication, negotiation, and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated, goal-oriented, and able to work independently. Ability to thrive in a fast-paced and competitive environment.