Client Onboarding Middle Office - Associate

JPMorganChase; Dubai; On-site; AED 130,000 - 160,000; Full time

Job summary

A leading global financial services firm seeks a Client Service Associate to manage KYC processes in Dubai. The role requires a minimum of 4 years of experience in KYC within international banking, strong communication skills, and a client-focused mindset. You will liaise with various teams to ensure a smooth onboarding process and maintain compliance with regulations. A proactive approach and attention to detail are essential. Knowledge of Arabic is a plus.

Qualifications

• Minimum 4 years of experience in KYC in international banking.
• Full proficiency in English is required.
• Knowledge of multiple client types and legal structures is preferred.

Responsibilities

• Manage the KYC book of work for designated teams.
• Build partnerships and eliminate roadblocks.
• Ensure compliance with regulatory requirements.
• Identify and execute process improvements.

Skills

KYC experience

Strong communication skills

Conflict resolution

Interpersonal skills

Client-focused

Attention to detail

Organizational skills

Time management

Proactiveness

Job description

Overview

At JP Morgan we are committed to maintaining the highest standards of compliance and client service. As a Client Service Associate in our Corporate Investment Banks Know Your Customer (KYC) team you will play a pivotal role in safeguarding our banks reputation and financial assets. This is your opportunity to contribute to a world-class onboarding experience and be part of a team that values excellence diversity and inclusivity.

As a Client Onboarding Associate in our Corporate Investment Banks Know Your Customer (KYC) team you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team you will facilitate KYC execution across all teams ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers managing expectations and providing timely updates on onboarding progress.

Job Responsibilities

• Manage the KYC book of work for your designated Front Office sub-Line of Business prioritizing active requests and providing status updates.
• Build and develop strong partnerships identifying challenges and eliminating roadblocks with all internal partners.
• Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.
• Ensure all client information is accurate complete and compliant with regulatory requirements.
• Coordinate case prioritization capacity planning and assignment with back office teams.
• Stay updated on process changes regulatory changes and communicate impacts to business partners.
• Manage personal workload and priorities escalating key risks/issues to management as needed.
• Identify and execute process improvements providing guidance on key process and technology initiatives.
• Serve as a role model to peers driving training and sharing of best practices.

Required Qualifications Capabilities and Skills

• Minimum 4 years of experience in KYC in international banking (is a must).
• Strong written and oral communication skills with experience in conflict resolution.
• Resilient interpersonal skills with the ability to influence and negotiate effectively with business partners and senior managers.
• Client-focused with a strong controls mindset.
• Hands-on approach with attention to detail and strong organizational skills.
• Full proficiency in English.
• Proactive and flexible approach to workload and team targets.
• Effective time management and organizational skills for maximum productivity.

Preferred Qualifications Capabilities and Skills

• Sound understanding of the Financial Industry.
• Knowledge of multiple client types and legal structures.
• Arabic language

Required Experience

IC