Client Development Specialist

Dior; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fashion brand is seeking a CRM Specialist to enhance customer relationship management within the boutique. The role involves maintaining accurate client data, training store teams, and developing new prospects. Communication and organizational skills are essential. The candidate will ensure a luxurious experience for clients by optimizing business opportunities and supporting top clients. This role provides an exciting opportunity to work in a prestigious environment in the United Arab Emirates.

Qualifications

• Strong organizational and structured approach to tasks.
• Ability to work independently and in a team.
• Excellent communication skills for both individual and team settings.

Responsibilities

• Ensure accurate client data management in the database.
• Contact clients directly to gather feedback.
• Train and coach store teams on customer relationship management.
• Develop new prospects to enhance client engagement.
• Monitor performance of CRM actions and update database accordingly.

Skills

Client relationship management

Communication skills

Organizational skills

Job description

Within the boutique the CRM Specialist is a support to the store activity on their customer relationship management. Assuring the healthiness of the Dior client database and maximising all opportunities offered by Christian Dior to get a return on investment on client actions. He will develop further new clients and prospects, build their loyalty side by side with the store teams, and will participate in offering the most luxurious experience to our VIPs to retain them.

Job responsibilities

• Clients Data Base:
• Correct data on each client: address, double entry merger, etc.
• Update it with extra qualitative information by cross checking with store client book. Make sure that the books are always kept in a secure place in store
• Contact Clients directly for feedback.
• Train and coach the store team on customer relationship:
• Monitor the capture rate for each store.
• Organise training sessions on phoning etiquettes, teasing clients and follow-up form filling.
• Field Coaching by spending majority of your time on the shop floor.
• Business Development & CRM Actions :
• Insuring the usage of the data base to optimise boutique business.
• Prepare the action plans for the sales teams with objectives, deadlines, means and tools (list of clients, information and history gathered from Bedior) and support them.
• Monitor the results of the actions and update the database accordingly.
• Support the team in offering an extra-mile service to our top clients in order to retain them.
• Help teammates building loyalty from their new clients and maximising their potential in order to create foot flow in-store.
• Develop new prospects by working closely with partners and middlemen.
• Re-distribute inactive clients to the sales team and give them objectives.
• Distribute high potential prospects to the sales team with objectives to achieve.
• Maximise the top clients potential on high value items, special orders and pre-selling.
• Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.

Profile

• Organized and structured.
• Can work on his own and within a team.
• Diplomatic, sharp and creative in his using of all resources, people and tools available to him.
• Hands-on and shop floor orientated.
• Communication skills: individually and collectively.
• Inspiring and legitimate.
• Seen as a support in his way of getting respect.