CID Data Entry Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a passionate Front Office Associate who excels in customer service. You will be responsible for updating guest data, developing personalized relationships, and handling complaints efficiently. Ideal candidates have good interpersonal skills, a team spirit, and are fluent in both English and Arabic. Join a supportive environment with opportunities for growth while showcasing your welcoming demeanor to enhance guest experiences.

Qualifications

• Strong listening skills with an ability to anticipate guest needs.
• Confident presentation and speaking abilities in both English and Arabic.

Responsibilities

• Update guest data in the online system accurately.
• Develop friendly and personalized relationships with guests.
• Handle guest complaints swiftly and efficiently.
• Follow Front Office procedures and maintain high personal standards.
• Attend training and meetings as required.

Skills

Good interpersonal skills

Guest oriented and service minded

Team spirit

Dynamic

Fluent in English

Fluent in Arabic

Job description

Company Description

Joinus at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour, simplicity, friendly warmth and generosity.

• Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Helps meet the department's quantitative targets through his/her sales efforts.
• Helps encourage guest loyalty by developing friendly, personalized relationships.
• Ensures that administrative procedures never take priority over guest relations.
• Anticipates guests' needs and takes them into consideration.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team.
• Conveys the brand and hotel image through his/her irreproachable attitude.
• Follow all relevant Front Office procedures.
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team.
• Ensure that all guest documentation is available and up-to-date.
• Assist the FO department in administrative tasks whenever requested.
• Maintain an up to date knowledge of the hotel and local services.
• Report for duty punctually wearing the correct uniform and name tag.
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards.
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Comply with local legislation as required.
• Respond to any changes in the department as dictated by the needs of the hotel.
• Attend training and meetings as and when required.

Qualifications

• Good interpersonal skills, guest oriented and service minded.
• Team spirit.
• Good listening skills and ability to anticipate.
• Good presentation and confident speaking skills.
• Dynamic.
• Fluent in English & Arabic.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.