CID Clerk

AccorHotel; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a CID Clerk to ensure guests have a memorable experience from arrival to departure. Responsibilities include creating personalized experiences, promoting hotel facilities, and handling phone calls professionally. Ideal candidates will have at least 1 year of experience as a CID Agent in UAE, fluency in English, and familiarity with Opera. This position is full-time and located on-site.

Qualifications

• Minimum 1 year of experience as CID Agent for Hotel in UAE.
• Experience with Opera is mandatory.
• Ability to build and maintain good relationships with stakeholders.

Responsibilities

• Create personalized experiences for guests.
• Promote hotel facilities and enhance guest stays.
• Answer telephones professionally and transfer calls.

Skills

Opera knowledge

Fluent in English

Conversational Arabic

Tools

Opera

Job description

CID Clerk

First impressions are everything! As a CID Clerk you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Take initiative to add a personalized experience
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up‑selling
• Answer the telephones professionally and cheerfully including transferring and routing misdirected calls and taking messages.
• Must adhere to the rules and regulations implemented by the CID department of the Ministry of Interior

Qualifications:

• Should have min. 1 year of experience as CID Agent for Hotel in UAE
• Arabic language would be a Plus
• Prior experience working with Opera is Mandatory
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts actions and opportunities clearly with strong networking skills

Additional Information:

Skills / Qualities:

• Opera know-how
• Health in good condition
• Fluent in English language and conversational Arabic

Remote Work:

No

Employment Type:

Full-time