Channel Team Lead - UAE Nationals Only Hub Delivery

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global e-commerce company is seeking a Hub Channel Team Lead to oversee operations in Dubai. This role includes managing delivery teams and improving logistics performance. The ideal candidate is a UAE national with significant experience in logistics and team management, aiming to enhance service delivery. This is an exciting opportunity to work within a rapidly evolving delivery program that seeks to innovate and improve operational efficiency.

Qualifications

• UAE national with family book.
• Experience managing teams and improving performance metrics.
• Strong logistics background required.

Responsibilities

• Supervise logistics assistants and delivery associates.
• Manage metrics and monitor cost of supply runs.
• Identify improvement opportunities in delivery processes.
• Participate in continuous improvement projects.

Skills

Performance metrics

Process improvement

Team management

Logistics

Data analysis

Job description

Job Overview

To help us maintain our high standards of service we are seeking an experienced and accomplished Hub Channel Team Lead to drive both innovation and in our busy Transportation network.

Responsibilities

• First and foremost support the overall daily management of operational duties. Deputize for Hub Account Managers as and when required: step in on their behalf where necessary.
• Prioritize and continually improve the safety at the delivery station.
• Supervise logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
• Monitor coordinator and associate performance and coach them when needed, partnering with supporting departments to improve logistics processes and operations.
• Communicate with delivery service providers to set expectations and raise the bar on quality of their deliverables.
• Interview candidates for associate roles.
• Brief and monitor the workload of all associates, maintaining a keen eye for detail to ensure all administrative tasks are accurately and fully completed.
• Measure and monitor overall workflows and daily metrics, assisting the Operations Manager with tracking trending and reporting on site performance on a regular basis.
• Help with training and mentoring new associates, ensuring they are provided with the knowledge needed to carry out their tasks successfully.
• Follow up on and resolve any process‑related issues as and when required.
• Be flexible to work in different shifts and to do overtime when needed.
• Resource the function from a personal standpoint with the Operations Manager (trainings, absence, performance management coaching, and continuous monitoring of department productivity).

Key Job Responsibilities

• Supervise the dispatch of shipments in the stations for Hub.
• Timely monitoring of the cost of Supply runs.
• Manage Metrics.
• Identify opportunities and areas of improvement with stores on the delivery process.
• Leverage maps to analyze the distribution of active stores and ADE Scouting.
• Dive deep on store performance metrics.
• Participate in continuous improvement projects.
• Actively participate in meetings with station stakeholders to present program quality metrics.
• Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
• Supervise the debrief monitoring on road shipments.
• Management of capacity performance analysis for volume balancing.
• Provide support to our partners in the delivery processes.

About the Team

The Hub program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer‑obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios. Today we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US while planning for global reach!

Qualifications

• UAE national with family book.
• Experience with planning, performance metrics and process improvement.
• Experience managing teams.
• Experience in logistics.
• Experience with data analysis.

Equal Opportunity

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.