Catering & System Manager

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline based in Abu Dhabi seeks a Catering Systems Manager to oversee the catering management system's functionality and integrity. The role involves ensuring seamless integration, supporting operational efficiency, and managing updates. The candidate should possess a relevant bachelor's degree and 5 to 7 years of experience in IT system management, preferably in catering systems. This position offers an opportunity to drive innovation and optimize processes in a dynamic environment.

Qualifications

• Bachelor’s degree level qualification in a relevant subject (business and computer science preferred).
• Minimum of 5 to 7 years relevant experience in managing IT systems, preferably catering systems.

Responsibilities

• Oversee the catering management system and related applications.
• Implement system updates and patches in collaboration with IT and vendors.
• Provide technical and functional support to catering and network teams.
• Ensure integrity and reliability of the catering management system.
• Develop and deliver training programs for staff and suppliers.

Skills

System integration expertise

Data governance

Problem-solving skills

Technical support

Project management

Education

Bachelor's degree in business or computer science

Job description

Synopsis

The Catering Systems Manager is responsible for overseeing the functionality, integrity, and optimization of the catering management system across the network. This role ensures seamless integration of processes, accurate data governance, and effective system utilization to support operational efficiency, compliance, and strategic objectives.

Accountabilities

• Oversee the catering management system (CMS) and related applications in liaison with respective SME’s ensuring uptime, data integrity, and security.
• Implement system updates, patches, and enhancements in collaboration with IT and vendors
• Provide technical and functional support to catering and network teams and troubleshoot system issues and ensure timely resolution to minimize operational disruptions
• Ensure the integrity, reliability, and performance of the catering management system, including automated functionalities such as waste management and supplier integrations.
• Manage existing automations and proof-of-concept (POC) initiatives to enhance system capabilities
• Manage change control and approvals for all EY Food & Handling Menu/Pricing specifications within the data warehouse system.
• Develop and maintain a self-audit program to ensure robust process controls and compliance frameworks through system reporting.
• Manage the integration of new catering management systems, including user acceptance testing (UAT), planning, user training and deployment.
• Develop and deliver training programs for staff and suppliers on all system modules.
• Drive the development and maintenance of the catering systems innovation roadmap, focusing on process optimization and alignment with industry best practices and EY’s strategic direction.

Education & Experience

• Bachelor’s degree level qualification in relevant subject (business and computer science preferred)
• Minimum 5 to 7 years relevant experience experience in managing IT systems. (Preferred catering systems).