Call Centre Agent – Arabic Speaker

Alba Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive retail company in Dubai seeks a Call Centre Agent fluent in Arabic and English. Responsibilities include managing inbound customer interactions, converting leads to appointments, and maintaining CRM logs. Ideal candidates will have prior customer service experience and excellent communication skills. This full-time, on-site position offers a competitive salary ranging from AED 3,000 to 5,000, along with benefits like medical insurance and paid leave.

Benefits

Work Visa sponsorship

Medical insurance

30 days of paid annual leave

In-house training and team culture

Qualifications

• Fluent in Arabic and proficient in English (spoken and written).
• Prior experience in customer service or call centre preferred.
• Confident communicator with strong phone skills.
• Highly organized with a proactive, target-driven attitude.
• Able to multitask in a fast-paced environment.

Responsibilities

• Make proactive outbound calls and respond to inbound leads.
• Convert enquiries into confirmed showroom appointments.
• Maintain accurate call logs within the CRM.
• Partner with the sales team for customer handovers.

Skills

Fluent in Arabic

Proficient in English

Strong phone skills

Interpersonal skills

CRM management skills

Organizational skills

Job description

We are looking for a Call Centre Agent – Arabic Speaker to be the voice of Alba Cars for our inbound and outbound customer interactions. In this fast-paced role, you’ll connect with leads, turn interest into showroom visits, and help drive our sales success from behind the scenes.

You’re a natural communicator who’s fluent in Arabic and English, thrives under pressure, and enjoys speaking with customers across multiple channels. If you’re enthusiastic, organized, and motivated by hitting targets, this is your moment to shine—read on!

Key Responsibilities

Core Functions

• Make proactive outbound calls and respond to inbound leads across platforms.

• Convert enquiries into confirmed showroom appointments with urgency and care.

• Understand each customer’s needs and match them with the right solutions.

• Maintain accurate call logs and notes within the CRM.

Collaboration & Communication

• Partner with the sales team to ensure smooth customer handovers.

• Use confident, clear, and positive language in every interaction.

• Represent Alba Cars’ strengths—large inventory, verified vehicles, flexible finance & trade-ins.

• Build rapport and maintain a warm, professional tone across all touchpoints.

Performance & Follow-Up

• Follow up with leads to reduce appointment no-shows.

• Track daily targets and KPIs for contact rate and appointment conversion.

• Contribute to a high-performance, customer-first culture.

• Continuously improve through feedback and performance reviews.

Requirements

• Fluent in Arabic and proficient in English (spoken and written).

• Prior experience in customer service, call centre, or automotive industry preferred.

• Confident communicator with strong phone and interpersonal skills.

• Highly organized with a proactive, target-driven attitude.

• Able to multitask in a fast-paced, high-volume setting.

• Strong follow-up and CRM management skills.

• UAE-based or willing to relocate.

Salary & Benefits

Competitive Salary: AED 3,000 – 5,000
Compensation Structure: Base + Commission

• Target-based incentive structure with commission potential

• Work Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• In-house training and a vibrant team culture

Work Arrangement

Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

✔ Be part of one of the fastest-growing automotive retailers in the UAE
✔ Enjoy a supportive team environment that values energy and communication
✔ Unlock uncapped commission potential with every appointment that leads to a sale
✔ Build a long-term career with ongoing development and training opportunities

If you're dependable, persuasive, and take pride in engaging with customers—apply today and jumpstart your journey with Alba Cars!