Call Center Representative

Courier/Freight; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics company in Dubai seeks a Call Center Representative to provide outstanding customer service through efficient handling of calls and concerns. The ideal candidate must be customer-focused, detail-oriented, and possess strong communication skills. Responsibilities include addressing customer needs, resolving complaints, and ensuring a positive experience. Those interested should apply via WhatsApp or email for quick review.

Qualifications

• Must be customer-focused and efficient.
• Strong active listening and problem-solving skills.
• Ability to handle high volume of calls with professionalism.

Responsibilities

• Answering or making calls to clients to address their needs.
• Responding efficiently to callers and explaining solutions.
• Engaging in active listening with callers to clarify information.
• Building lasting relationships with clients and team members.

Skills

Customer-focused

Detail-oriented

Adaptable

Polite

Reliable

Knowledgeable

Job description

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer‑focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

To Apply: Interested candidates should send their CV via WhatsApp [phone] or [e-mail] to the HR email directly for a quick review. Please note: Only applications submitted via WhatsApp or email will be reviewed and considered for shortlisting.