Call Center Operator

AUE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A progressive higher education institution in Dubai is seeking a Call Center Operator to handle student inquiries and provide excellent service. The ideal candidate will have a Bachelor's degree, bilingual proficiency in English and Arabic, and previous customer service experience. Responsibilities include resolving issues, maintaining records, and ensuring high satisfaction levels. Competitive salary ranging from AED 4000 to 6000 with additional benefits is offered.

Qualifications

• 1-3 years of experience in customer service or a related field.
• Call center training or experience is preferred.
• Must be bilingual (speaks English and Arabic fluently).

Responsibilities

• Respond to inquiries and concerns promptly and professionally.
• Investigate, research, and resolve issues through computer systems.
• Maintain detailed and accurate records of interactions.

Skills

Customer service orientation

Excellent verbal and written communication skills in English and Arabic

Time management skills

Education

Bachelor's degree in any field

Job description

The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries complaints and concerns ensuring high levels of satisfaction while maintaining the universitys reputation for excellent service. The role involves actively listening to students empathizing with their challenges and providing timely solutions.

Salary Range: AED 4000 to 6000 (subject to experience) with additional benefits

Qualifications & Experience

• Bachelors degree in any field from an accredited university
• 1-3 years of experience in customer service or a related field
• Call center training or experience is preferred
• Must be bilingual (speaks English and Arabic fluently)

Skills / Training / Knowledge

• Very high degree of independence responsibility and judgment
• Maintains a professional image and relationships with faculty/students and all stakeholders
• Must maintain confidentiality
• Effectively resolves daily matters independently
• Strong customer service orientation
• Excellent verbal and written communication skills in both English and Arabic
• Effective time management skills
• Ability to handle multiple tasks and prioritize effectively

Job Description

• Respond to inquiries and concerns promptly and professionally ensuring each interaction is positive and solution-focused.
• Investigate research and resolve issues through the computer systems ensuring accurate and efficient solutions.
• Appropriately transfer calls to relevant departments or staff when necessary ensuring a seamless experience.
• Ensure that unresolved issues are followed up in a timely manner until fully resolved keeping callers informed throughout the process.
• Maintain detailed and accurate records of interactions including call logs reports and resolutions.
• Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
• Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.

About American University in the Emirates (AUE)

The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.

AUE is not just a place of learning but a hub of innovation and growth where your expertise and aspirations find a welcoming environment.

At AUE we believe Nothing is Impossible is the Pathway to Success

AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations reflecting our commitment to providing a world‑class education.

The American University in the Emirates is accredited by SACSCOC (the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and masters degrees. Degree‑granting institutions also may offer credentials such as certificates and diplomas at approved degree levels

The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited by CAA (the Commission for Academic Accreditation) Ministry of Education United Arab Emirates.

The College of Business Administration is a proud member of AACSB (The Association to Advance Collegiate Schools of Business) and its degree programs (Bachelor of Business Administration Master of Business Administration Master of Sport Management) are accredited by AACSB as of 2022.

The Bachelor of Computer Science in the College of Computer Information Technology is accredited by the Computing Accreditation Commission of ABET.

NASAD (The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design Bachelor of Science in Graphic Design Bachelor of Science in Interior Design and Bachelor of Science in Animation in the College of Design the designation of Substantial Equivalency with accredited programs in the United States.