Call Center Agent

confidential; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service firm in Sharjah is seeking a professional to manage customer inquiries and complaints. Responsibilities include answering calls, maintaining customer records, and utilizing Salesforce CRM for data management. The ideal candidate will have a Bachelor's degree, at least 3 years of relevant experience, and solid communication skills. This role is essential to ensuring high customer satisfaction and maintaining a positive company image.

Qualifications

• Minimum 3 years of experience in the same field.
• Experience with outbound, inbound & chat support.

Responsibilities

• Answer calls professionally and provide information about products and services.
• Maintain records of customer interactions and transactions.
• Ensure achievement of quality assurance targets on a weekly and monthly basis.

Skills

Excellent communication skills

Customer service and customer experience knowledge

Team player

CRM Knowledge

Education

Bachelor's degree in business admin or related field

Job description

Responsible for responding to customers inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.

Key Responsibilities

• Answer calls professionally and provide information about products and services.
• Obtains customers information by answering telephone calls; interviewing clients through surveys and verify the information.
• Provide and collects details from customers regarding their requirements and collects information and details about customer complaints and feedback.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Update the information provided by the customers in Sales Force (CRM) and assign it to relevant department.
• Conduct after sales survey with the customers periodically to enhance customer experience.
• Enter customer information into Salesforce (CRM) for business acquisitions, retention and management.
• Ensure to achieve quality assurance target on a weekly & monthly basis.
• Performs any other related tasks as maybe required.

Skills

Qualifications & Skills

• Bachelor's degree in business admin or related field.
• Minimum 3 years of experience in the same field.
• OUTBOUND, INBOUND & CHAT
• CRM Knowledge.
• Customer service and customer experience knowledge.
• Excellent communication skills.
• Must be a good team player